Paycom supports HR and payroll with automated, employee-first technology that supports every stage of employment. Its single database enables seamless data management, to reduce errors, endless data entry and time-consuming administrative tasks.
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Paylocity
Score 8.4 out of 10
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Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
Paycom seems to be more robust than Paylocity and offers more of the features we need and could use. Paychex Flex didn't offer all the areas we were looking for and doesn't have the features we want. We were looking for a system that could perform well in several areas of HR, …
Verified User
Director
Chose Paycom
In my opinion, UKG and ADP our the worst products, customer service is terrible. They could literally pay me to use their product and I would still choose Paycom over them. Paylocity was our number 2 pick. They seemed like they could have done an ok job, but Paycoms ease …
Paycom is very similar to ADP but better. ADP was more rigid in certain areas. I did not have issues with ADP. Paylocity... their system was falling apart. I would get kicked out of the time card system, holiday pay would remove itself from an employees time card and I was …
In my opinion, ADP is a clunky system that has many positives, but overall I think it is not user friendly and doesn't have the majority of the tools we want as we continued pushing our company forward. I believe Paycom has many more tools, is more user friendly and our …
ADP's customer service was not what we expected, and its platform did not always work as it should. Paylocity offered many great features, but we were looking for a more efficient way to process payroll.
ADP Workflow, Paylocity, BambooHR, Worklio - Paycom has a superior feature set and reporting tools. Rippling, Gusto, PlanSource - Paycom is less preferred due to its overly complex feature set.
In my opinion, Paycom is leaps and bounds ahead of Paylocity. Paycom is a much more sophisticated piece of software that has made the entire employee experience so much more palatable.
Over all it came down to functionality and price. ADP didn't come well reviewed by other [...]'s and Paylocity didn't seem as intuitive as Paycom. Our Paycom rep also took a lot of time with us, explaining things and showing us how the system would help us. We felt like she …
Paycom works well with our employee population and size. They are customizable and able to fit our unique needs. Benefit administration and open enrollment can be done in a breeze. Paycom has lived up to their sales and marketing promises.
Paycom stacks up well overall against other providers in the same realm. There are areas of improvement that other companies are handling better, but overall, they are very similar. Paycom could improve on two major components: intersystem communication and ATS. Betti, however, …
The customer service for starters. I used ADP for years and the customer service was awful. Their software is not user friendly either. When they upgrade something, they do not train you. The last straw I had with ADP was when they made complete chaos out of our open enrollment …
They seem to have a lot of innovative features but when it came down to it they couldn't match up to Paycoms ease of use. I know a former coworker that uses them and said it was not user friendly.
The company already had the system in place when we merged with them. Upon learning the new system and transferring all the data correctly, I found it was easy to use, navigate and control. Even though I left that company there were very good products that I wished the new …
As a whole we were able to get everything we needed in one place from Paycom. The others were not necessarily awful, we just could do more of what we needed with Paycom. And, honestly, the customer service (Brandon) sold us as much as anything. Paycom worked with us on costs, …
Verified User
Manager
Chose Paycom
We selected Paycom for its functional, user-friendly platform. They continue to make improvements and add features that are beneficial to HR and Payroll professionals.
Paycom offers better customer service and account management, better overall communication, more efficient services; implementation was outstanding, the people who handled our account and implementation were always so helpful, knowledgeable, available and made us feel heard and …
We selected Paycom because of the user-friendly features for HR staff and all employees. It has been easy to implement, learn, and utilize. We also are saving significant money by switching to Paycom.
Paycom was the service that met all of our needs at the best value. Others are more expensive or lacked all of the operational items that we wanted to cover.
Paycom is head and shoulders above the above mentioned products. Other products over promise and under deliver, are not as user friendly or do not have as many modules as Paycom.
Very similar in platforms. The reporting functions with Paycom seem more defined and easier to use. The E-verify module also in Paycom is easier to navigate to find past results. Paylocity does not have this functionality which is very surprising. I do very much enjoy the …
We chose Paylocity over ADP, Paycom and Kronos because it offered a better balance of functionality, user experience, and customer support tailored to our organizational needs. Paylocity’s platform felt more modern and intuitive, especially for our employees and managers who …
I have been satisfied with the ease of use and navigation. I appreciate the accuracy of information on the HR side. I cannot speak to the payroll side. I have heard feedback regarding Paycom and ADP specifically what payroll was completely messed up and had to be corrected …
We engaged on a system search for over a year. We left ADP for several reasons, like cost, lack of versatility, poor customer service, and every feature was more money. We evaluated Paycom and Paycor, but in the end HR, Accounting, and IT felt that Paylocity had all of the …
I've used other companies before and they don't match up to Paylocity. I've used ADP, Paycom and I just like Paylocity better. The functionality of it. It's very intuitive. You don't have to struggle. It's pretty fast compared to other companies as far as what you're trying to …
Paylocity was the easiest from an employee perspective and also had the most intuitive workflows from the HR side. The ability to create our own reports was very important to us and the open API has meant it is easy to use and integrate with our other solutions as we grow.
Our company previously used Exponent HR, and we have since transitioned to a paperless system with streamlined processes. I believe that each product has areas in which it works exceptionally well and also leaves room for improvement.
Number of integrated offerings that meet our needs. One stop shop that is consistent & drives efficiency. Ease of use by Superusers/Administrators. User friendly and creates a good employee experience. Data Insights + Report Writing top notch.
Paylocity is the most cost-effective system across the board that provides all the same functionality in one place. They also stand out with their service teams being much more readily available than other providers.
Paylocity was already in my organization when I came here. I don't like not having the ability to change things how I need. I emailed service to ask about setting up a new workflow, and they just sent me confusing articles instead of assisting me in creating the new workflow. I …
We used a focus group and voted on the favorite option amongst the group. The group was comprised of leadership and staff across multiple departments and they drove a great deal of insight into how choosing a product was to occur.
i really enjoy using time and labor but have thought about switching providers. they always reach out and seem to care about my concurs unlike Paylocity. Paylocity needs to understand that we are paying a lot of money for services and assistance that is not always available. …
It's very mobile friendly, especially for people that aren't tech savvy. We have an aged workforce where we were really concerned about how they would adapt, going from the comfort of using paper to a mobile and online application. But the training was really easy and the adaptation has been simple for us as a company.
Paylocity appears to be well-suited for startups to large businesses. As with any product, finding the right price point for the services provided is the challenge. Always remember that one small company that would really appreciate the "benefits essentials" or some other part of the platform but can't afford them right now, may be the ones to get you that large company through word of mouth...IF they had been able to experience that part of the product and refer it to others.
I would say the communication post-implementation is amazing. Allie is our representative. She's amazing. Caitlin is amazing. I just met Travis last week at the office. Amazing. The communication is great and helpful, so if one of the team members don't have the answer, they can just jump in. For instance, I was on a call with Caitlin yesterday and she was like, "I'm not really sure about this answer. Let me see if I can go run it byTravis." I know he's on another call and instead of him saying blah, blah, he came over and looked at the screen and was like, do this, do this. It's a little different. So I would say the customer service is the best.
Payroll is made pretty easy. I love that we have the ability to log into payroll, we just upload the information from commissions, things like that where there are exceptions to a regular payroll run. It may make it very easy to do that, just a quick upload. Additionally, when we're in the payroll grid, it gives us the ability to just make quick changes to people's pay or their tax schedule, tax withholdings, things like that without having to go through a lot of different screens. It's just very easy to access just for the click of a button. Love that.
We talked about performance reviews, talked about payroll with benefits administration, it allows us to utilize EDI feeds with our benefit vendors so it creates a seamless, but we just enter the information into Paylocity and then it seamlessly provides that information to our vendors. That's been really helpful. And adjusting benefits is also very easy within Paylocity. I love the recent edition of compensation analysis information, so I'm able to go into the compensation module and look for jobs that are similar to a job title at our company. I can enter the job description, I give them what state that the person or the job is in, and it pops out compensation data. It gives me different options, so titles that might be similar. So if there's not something that's an exact fit, I'm able to find something really, really close. It's been a huge upgrade because before that I was having to use a different vendor and paying $400 per job and now it's significantly less expensive to Paylocity and I'm still getting great quality data. It's been very helpful.
I think that when we do need a response back, which is very unlikely from the contact about something that's happening or going on, it can take a little long to get back to us. Longer than we would like because obviously it's an emergency to us, but we understand they have tons of emergencies they have to solve. But I think that's the only aspect.
I know from a payroll standpoint, which I'm not really privy to because I don't work on the payroll side, there have been some little hiccups that about certain formulas used, certain credits being issued that we've already filed for tax credits that we filed for. So I know that my CFO's already on top of it and pay comes on top of it as well and it's getting resolved, but obviously that's a big issue that needs some work there.
We have had lots of year end issues specifically with Partners W2's.
We had an accrual issue that was causing 2 additional vacation/sick accruals per year.
When updating accruals- the paperwork to do so is confusing at times. I feel there is little support to assist you in filling the paperwork correctly to reflect what you need the accrual to actually do.
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
There are several technical issues we have experienced this past year with the employee onboarding process that we are still waiting to have resolved. Overall our experience with Paylocity has been positive, and we love how user-friendly and easy to navigate the system is. It has made all of our HR processes much more streamlined and efficient.
The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.
I would give it that overall rating because we implemented in 2023 and so although that may feel like a lot of time, it still is, we still have a lot to learn and so I'm optimistic that as we learn more that rating will increase.
Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.
We had some minor hiccups throughout the year but they have all been fixable. Paylocity integrates well with our 401k provider, Principal, and our benefits, OneDigital. It makes it simple to house everything and have it all connected. It doesn't slow anything down to have Principal integrated. It makes it more efficient
Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
It is very hard to get answers to your questions, you cannot speak to someone without days of requesting assistance or answers and then eventually can get a call back and then it is usually resolved fairly quickly. But NOT easy to get that help.
I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Implementation was a bit bumpy and Paylocity team not always available for next steps and/or questions. I feel like Paylocity could have done a better job in their fact finding as far as what we were currently doing, our payroll policies and needs, etc. so that we would have run into less issues as we moved forward.
We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.
We went through demos five years ago and we evaluated ADP and UKG in the past, and we used Paycor previously. In the past, I've used ADP and Kronos when it was still Kronos at other companies. So several different ones. One of the main reasons was that it was all one platform and you didn't have to log into other platforms for it to communicate with each other. Payroll talks to time that talks back to payroll and you don't have to log into anything separate. The reporting was also really easy and you didn't have to have a master's degree to do it.
We have gone from a medium sized company to a larger company with no issues whatsoever with Paylocity being able to keep up or do what we need it to do for the size of our needs. In fact, it does more than we even use at this juncture
They are thorough, care about quality and success, take the time needed to implement properly, answer questions, build data feeds. A professional, caring, very skilled team there.
I think our fiscal team who handles the ROI would say that it has had a negative impact just because a lot of stuff is a la carte and we weren't aware of that before we went into a business relationship with Paycom. So I think it's had a negative impact.
So when I first found Paylocity back in 2013 and was pitching it to the senior leadership company, my PowerPoint presentation, our return on investment was reducing errors in time and labor. We did paper time sheets back in the day back in 2007, 2008. So we were always running paper time sheets, Microsoft Excel or other standalone products, printing them out and hand keying them into a payroll system. So my ROI to our company was to save money and time on data entry and also to better manage the taxes. So we pay for the tax service, we're in 27 states having to manage that. Previously we were responsible for knowing what every state tax codes were, what every state tax compliance rules were. So with Paylocity we signed up for a tax service and that has been a huge return on investment.
