Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
$59
per month/+$4 per employee
Toast Payroll & Team Management
Score9.4 out of 10
N/A
Toast Payroll & Team Management offers HR, payroll, and benefits solutions to meet a variety of restaurant needs. It is based on the former StratEx product, developed by the company of the same name in Chicago that was acquired by Toast July 2019.
Senior Accountant in Finance and Accounting at Ryan & Wetmore, PC (Accounting, 11-50 employees)
Chose Toast Payroll & Team Management
Toast Payroll and Team Management does well in its niche, knowing what people in the restaurant business want and need. They produce reports more geared to that industry that arguably is better than Paychex. Paychex, however, is a larger company that services all industries …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
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Delivers good value for the price
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Happy with the feature set
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Lived up to sales and marketing promises
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Implementation went as expected
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Features
Paychex
Toast Payroll & Team Management
Human Resource Management
Comparison of Human Resource Management features of Paychex and Toast Payroll & Team Management
Feature
Paychex
7.3
257 Ratings
7% below category average
Toast Payroll & Team Management
-
Ratings
Employee demographic data
7.2206 Ratings
00 Ratings
Employment history
9.4230 Ratings
00 Ratings
Job profiles and administration
9.0164 Ratings
00 Ratings
Workflow for transfers, promotions, pay raises, etc.
8.6161 Ratings
00 Ratings
Organizational charting
1.01 Ratings
00 Ratings
Organization and location management
9.2146 Ratings
00 Ratings
Compliance data (COBRA, OSHA, etc.)
6.5137 Ratings
00 Ratings
Payroll Management
Comparison of Payroll Management features of Paychex and Toast Payroll & Team Management
Feature
Paychex
9.3
299 Ratings
15% above category average
Toast Payroll & Team Management
8.1
3 Ratings
2% below category average
Pay calculation
9.7282 Ratings
8.43 Ratings
Off-cycle/On-Demand payment
8.3142 Ratings
8.01 Ratings
Benefit plan administration
9.0164 Ratings
7.63 Ratings
Direct deposit files
9.7281 Ratings
9.03 Ratings
Salary revision and increment management
9.2200 Ratings
8.63 Ratings
Reimbursement management
9.6111 Ratings
8.22 Ratings
Support for external payroll vendors
00 Ratings
7.02 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Paychex and Toast Payroll & Team Management
Feature
Paychex
8.7
151 Ratings
8% above category average
Toast Payroll & Team Management
-
Ratings
Approval workflow
8.6107 Ratings
00 Ratings
Balance details
8.8143 Ratings
00 Ratings
Annual carry-forward and encashment
8.6117 Ratings
00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Paychex and Toast Payroll & Team Management
Feature
Paychex
8.7
258 Ratings
8% above category average
Toast Payroll & Team Management
-
Ratings
View and generate pay and benefit information
9.1236 Ratings
00 Ratings
Update personal information
8.3248 Ratings
00 Ratings
View company policy documentation
9.8114 Ratings
00 Ratings
View job history
7.4175 Ratings
00 Ratings
Asset Management
Comparison of Asset Management features of Paychex and Toast Payroll & Team Management
Feature
Paychex
7.5
41 Ratings
7% below category average
Toast Payroll & Team Management
-
Ratings
Tracking of all physical assets
7.541 Ratings
00 Ratings
HR Reporting
Comparison of HR Reporting features of Paychex and Toast Payroll & Team Management
Feature
Paychex
7.0
169 Ratings
7% below category average
Toast Payroll & Team Management
-
Ratings
Report builder
7.9139 Ratings
00 Ratings
Pre-built reports
8.1159 Ratings
00 Ratings
Ability to combine HR data with external data
5.086 Ratings
00 Ratings
Onboarding
Comparison of Onboarding features of Paychex and Toast Payroll & Team Management
Feature
Paychex
6.9
165 Ratings
13% below category average
Toast Payroll & Team Management
-
Ratings
New hire portal
7.5158 Ratings
00 Ratings
Manager tracking tools
6.3101 Ratings
00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Paychex and Toast Payroll & Team Management
For the most part, Paychex Flex is a very good payroll system and is well suited for a small business. Most basic features are simple and user friendly. For businesses that have hourly employees, its timeclock system is a good feature. For businesses that have a large number of employees and more complicated rules and policies, it might not be as appropriate because of the difficulty to set up for these rules and policies
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I believe StratEx is well suited for any type of business at any size. However, I believe the sweet spot would be hotels and restaurants that are small to midsize. With the right HR staff in place, StratEx is so user-friendly and moldable to the needs of the business that it can be used in any industry, location, or by any company with any employee population.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When it comes to audit reports, Paychex Flex could improve on helping clients locate the correct reports for audit purposes more easily
When a client receives a discount, it would be helpful if the discount were automatically provided each year, or if the Paychex rep proactively reached out to the client first, versus the client having to call and request that the discount continue.
It would be helpful if the invoice was emailed to the client versus the client logging in to access invoices.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Some things could be streamlined. For example, we could do custom options for the "add items" tab which has so many options that we never use. "Medical Pay" could be something that the system remembers for the applicable employees. Salaried employees' salaries should definitely be auto-filled. Overall the system works well but I think it could be improved to be easier to use and read.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our dedicated representative is one of the main reasons we are sticking with Paychex Flex. If it were not for this person, other platforms could provide the same/similar functionality. It is the ability to speak with someone that understands our business and is willing to get questions answered in a timely fashion that keeps us with Paychex Flex.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Without a doubt, StratEx wins. Against all the major players in the HRS/HRIS industry, StratEx's biggest win is cost, both implementation and ongoing costs. The other's we evaluated offered tons of flashy things that most companies don't really need. When it was all said it done, we looked at what we needed and what we will need and determined that there is no reason to pay for a "big" brand name and be a small fish in their large ponds. I cannot imagine there is a company that would need anything StratEx doesn't offer. And, when it came down to it, all the major players came down from their original proposals by $100,000 or more to be more competitive with StratEx and we still went with StratEx. They've kept every promise, they've always been available, and they know where they are going as a company.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I generally do payroll at the office, however I have had to go remote due to internet issues and also had to take payroll on vacation with me. Very easy to log in wherever you are and manage your TAA and payroll
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible.
One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance?
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
