Out of Dark vs. Smaply

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Out of Dark
Score 0.0 out of 10
N/A
Out of Dark helps companies to sort customer touchpoints into persona-centric customer journeys and get their CX and marketing operations under control. Multiple journey views Customer journey can be viewed in the Activity map timeline where the touchpoints can be moved using drag-and-drop or in a traditional Detail view that’s better suited for editing the touchpoints. Customer touchpoints Each customer interaction can be defined with additional details like…
$28
per month per user
Smaply
Score 6.7 out of 10
N/A
The Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. Its training program helps teams to understand and apply human-centered approaches.
$19
per month per user
Pricing
Out of DarkSmaply
Editions & Modules
No answers on this topic
Free
0 EUR
per month per user
Basic
19 EUR
per month per user
Pro
29 EUR
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
Out of DarkSmaply
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details10% discount for annual pricing.
More Pricing Information
Community Pulse
Out of DarkSmaply
Best Alternatives
Out of DarkSmaply
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All AlternativesView all alternativesView all alternatives
User Ratings
Out of DarkSmaply
Likelihood to Recommend
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
Out of DarkSmaply
Likelihood to Recommend
Out of Dark, a.s.
No answers on this topic
Smaply
The solution is suitable for complex journeys with many touchpoints.
The tool has the advantage of being easy to use.
On the other hand, I have not found any data import solutions avoiding re-entering all the data from Excel for example. It could save a lot of time. Indeed, for me, the tool is a tool for formalizing discoveries but other solutions can be used before
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Pros
Out of Dark, a.s.
No answers on this topic
Smaply
  • User journey map
  • Personas templates
  • Stakeholder maps
  • Free online courses
Read full review
Cons
Out of Dark, a.s.
No answers on this topic
Smaply
  • Global look and feel
  • Export format
  • Text formating in sticky notes
Read full review
Alternatives Considered
Out of Dark, a.s.
No answers on this topic
Smaply
It’s [easier] to deal with user journey and persons thanks to Smaply. Templates and already created and there is a lot of functionalities to make a complete journey map. It’s very intuitive and we can send it easily to our team. Stakeholder map is a feature that [not many software] have and that is very useful so I’m happy to have it in Smaply
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Return on Investment
Out of Dark, a.s.
No answers on this topic
Smaply
  • Time saving
  • Clarity for stakeholders
  • Sharing best practices
Read full review
ScreenShots

Out of Dark Screenshots

Screenshot of the activity map with touchpoints on a timelineScreenshot of a view of a touchpoint's performance metric with trend graphScreenshot of the warnings indicating under or over-performing KPIsScreenshot of the assignment of team members to individual touchpointsScreenshot of a customizable persona profileScreenshot of the creation of opportunities and actions

Smaply Screenshots

Screenshot of Airport Experience Example Journey Map in Smaply EditorScreenshot of Airport Experience Example Journey Map ExportScreenshot of Airport Experience Example Journey Map A4 ExportScreenshot of Persona EditorScreenshot of Persona ExportScreenshot of Stakeholder Map Editor