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Oracle Utilities Customer Care and Billing vs. Smartrr

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle Utilities Customer Care and Billing
Score 9.6 out of 10
N/A
Oracle Utilities Customer Care and Billing is offered to allow users to serve customers with an integrated platform from meter to customer. Available on premises and in the cloud, the solutions are designed to help deliver service excellence, reduce cost-to-serve, and prepare for change.N/A
Smartrr
Score 0.0 out of 10
N/A
Smartrr creates premium subscription experiences for D2C Shopify brands. Smartrr’s theming capabilities allow users to make the Customer Account Portal a true extension of your site experience.
$99
per month +1% subscriber GMV
Pricing
Oracle Utilities Customer Care and BillingSmartrr
Editions & Modules
No answers on this topic
Launch
$99
per month +1% subscriber GMV
Grow
$299
per month +1% subscriber GMV
Excel
$499
per month +1% subscriber GMV
Offerings
Pricing Offerings
Oracle Utilities Customer Care and BillingSmartrr
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Discount available for annual pricing.
More Pricing Information
Community Pulse
Oracle Utilities Customer Care and BillingSmartrr
User Ratings
Oracle Utilities Customer Care and BillingSmartrr
Likelihood to Recommend
8.4
(0 ratings)
-
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
Support Rating
8.7
(0 ratings)
-
(0 ratings)
User Testimonials
Oracle Utilities Customer Care and BillingSmartrr
Likelihood to Recommend
Oracle CCB is well suited for medium and larger utility companies for storing customer information and billing their customers. Its capabilities are vast and allow you to do almost anything you want if you have all of the personnel to support it. Oracle CCB may be inappropriate for a small utility company due to the cost of ownership.
AB
Aaron Baker
Senior Systems Analyst
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No answers on this topic
Pros
  • Amount of data displayed to our front end users
  • Provides a financial overview for the CSRs in knowing what the customer's financial obligation is to the company
Verified User
Anonymous
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No answers on this topic
Cons
  • More configurable functionality for base processes. For example, payment files that get sent to a bank differ slightly for some banks. Oracle only offers one out of the box solution. Parameterizing algorithms and processes like these allow for less development from users.
  • Easier navigation across modules (e.g. MDM) and standardized terminology. Many users of Oracle Utility MDM are unaware of basic Customer Care and Billing terminology, and vice versa, when they're referring to the same items.
  • On a technical leveling, suggestions on how to partition Customer Care and Billing OUTSIDE OF using ILM would improve performance.
Verified User
Anonymous
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No answers on this topic
Likelihood to Renew
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!
Verified User
Anonymous
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No answers on this topic
Support Rating
Overall, it's very good and powerful. We have a lot of analysts and contractors who support it due to how many areas of functionality it possesses but that's a good thing. If we can have 1 tool serve that many functions, I'd rather have that as opposed to 4 or 5 tools that do the same thing.
AB
Aaron Baker
Senior Systems Analyst
Read full review
No answers on this topic
Alternatives Considered
Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).
Verified User
Anonymous
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No answers on this topic
Return on Investment
  • It is easy to use the system so the ROI is good.
Verified User
Anonymous
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No answers on this topic
ScreenShots