Oracle Utilities Customer Care and Billing

Oracle CCB is well suited for medium and larger utility companies for storing customer information and billing their customers. Its capabilities are vast and allow you to do almost anything you want if you have all of the personnel to support it. Oracle CCB may be inappropriate for a small utility company due to the cost of ownership.

Incentivized

• Amount of data displayed to our front end users
• Provides a financial overview for the CSRs in knowing what the customer's financial obligation is to the company

Incentivized

• More configurable functionality for base processes. For example, payment files that get sent to a bank differ slightly for some banks. Oracle only offers one out of the box solution. Parameterizing algorithms and processes like these allow for less development from users.
• Easier navigation across modules (e.g. MDM) and standardized terminology. Many users of Oracle Utility MDM are unaware of basic Customer Care and Billing terminology, and vice versa, when they're referring to the same items.
• On a technical leveling, suggestions on how to partition Customer Care and Billing OUTSIDE OF using ILM would improve performance.

Incentivized

We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!

Incentivized

Overall, it's very good and powerful. We have a lot of analysts and contractors who support it due to how many areas of functionality it possesses but that's a good thing. If we can have 1 tool serve that many functions, I'd rather have that as opposed to 4 or 5 tools that do the same thing.

Incentivized

Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).

Incentivized

• It is easy to use the system so the ROI is good.

Incentivized