Oracle Utilities Customer Care and Billing is offered to allow users to serve customers with an integrated platform from meter to customer. Available on premises and in the cloud, the solutions are designed to help deliver service excellence, reduce cost-to-serve, and prepare for change.
N/A
Recurly
Score 8.7 out of 10
Enterprise companies (1,001+ employees)
Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal, to give shoppers a more comprehensive suite of payment options.
$249
per month
Pricing
Oracle Utilities Customer Care and Billing
Recurly
Editions & Modules
No answers on this topic
Starter
$249
per month
Professional
Get a custom quote
per month
Elite
Get a custom quote
per month
Offerings
Pricing Offerings
Oracle Utilities Customer Care and Billing
Recurly
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
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For startups and SMBs looking to launch today and grow their subscription business fast, the Starter plan (formerly Core) is available with no monthly platform fee plus no payment volume fee for first $40,000 USD per month in first 3 months for new customers only.
Oracle CCB is well suited for medium and larger utility companies for storing customer information and billing their customers. Its capabilities are vast and allow you to do almost anything you want if you have all of the personnel to support it. Oracle CCB may be inappropriate for a small utility company due to the cost of ownership.
Recurly is great for tracking transactions and reviewing payment method declines. The platform is extremely helpful when dealing with scenarios where someone believes they have been fraudulently charged for the product. Recurly allows for transaction filtering, which is very helpful when trying to find possibly fraudulent charges very easy. If expecting precise, detailed information about a card decline, Recurly would not be very helpful.
Recurly is very easy to use. Their UI is very clean and intuitive, so my staff has no problem understanding how to handle payments in Recurly. They just released a new UI, which is currently in Beta, but does an even better job making the user experience great.
Recurly really helps reduce the time involved in collecting payment from a client. They have a dunning process which detects when a transaction has failed, and automatically re-tries running the payment several times before giving up. Recurly gives you full flexibility on how the dunning process works, including the ability to send your client payment declined notifications every few days to inspire them to update their payment info.
Recurly just added a new feature which can automatically update credit card information from clients whose card has expired. They ping the credit card company (visa, MC, AMEX, Discover) to retrieve new card information for cards who have just gone past their expiration dates. This is extremely handy, and has reduced the number of times we've had to contact our client to get updated billing information.
Recurly has excellent customer service. You can chat with an agent and receive an instant reply to your questions. I love this.
More configurable functionality for base processes. For example, payment files that get sent to a bank differ slightly for some banks. Oracle only offers one out of the box solution. Parameterizing algorithms and processes like these allow for less development from users.
Easier navigation across modules (e.g. MDM) and standardized terminology. Many users of Oracle Utility MDM are unaware of basic Customer Care and Billing terminology, and vice versa, when they're referring to the same items.
On a technical leveling, suggestions on how to partition Customer Care and Billing OUTSIDE OF using ILM would improve performance.
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!
I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers
Apart from a lot of scope, which it has for improvement, like analytics, api's, customer service, downtimes. It still provides a lot of value, it is helpful for us in Business crtical areas, managing subscriptions and creating and launching coupons, ease of usability, camparatively lower maintainence are some valid reasons to prefer Recurly.
Overall, it's very good and powerful. We have a lot of analysts and contractors who support it due to how many areas of functionality it possesses but that's a good thing. If we can have 1 tool serve that many functions, I'd rather have that as opposed to 4 or 5 tools that do the same thing.
Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).
We did try to custom build a recurring option in these tools that we've tried, but Recurly offers a different level of support on our ever growing customers who either fit into our normal subscription business/billing model and those who do not. It allows us to see what's going on in our side of the business without digging through a lot of codes and reports.
If you have considered spending a little and saving a lot of time, then Recurly is a great fit. We are a small team and we handle a lot of subscriptions and also get good insights into how our business is doing. So in a way Recurly is helping us a lot.
