Oracle Social Cloud (legacy) vs. Social Data Intelligence SM2

Oracle Social Cloud (legacy)

60 Reviews and Ratings

Social Data Intelligence SM2

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Oracle Social Cloud (legacy)	Score7.6 out of 10	Enterprise companies (1,001+ employees)	Oracle Social Cloud helped marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. Oracle Social Cloud is a legacy product, and no longer available for sale.	N/A
Social Data Intelligence SM2	Score5.1 out of 10	N/A	Social Data Intelligence is based on technology acquired with SM2, following its acquisition of Alterian in 2011. Alterian, in turn, had acquired the product from Techrigy in 2009. After SDL acquired Alterian, they divested Social Data Intelligence and SM2 in 2017. Social Data Intelligence (formerly SM2) was a listening platform that competed directly with Radian6 and Sysomos. It is used by both enterprises and PR/marketing agencies.	$400 per month

Pricing

Oracle Social Cloud (legacy)

Social Data Intelligence SM2

No answers on this topic

No answers on this topic

Pricing Offerings
Oracle Social Cloud (legacy)	Social Data Intelligence SM2
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Optional

No setup fee

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Community Pulse
Key User Insights
	Oracle Social Cloud (legacy)	Social Data Intelligence SM2
Considered Both Products	Discontinued Products Leah Minette De Guzman Social Media Content Specialist in Marketing at Emerson Climate Technologies (Mechanical or Industrial Engineering, 10,001+ employees) Chose Oracle Social Cloud (legacy) Aside from offering us a good deal with our current CRM subscription, Oracle offered us a solution in one tool that used to require us three different tools. Incentivized Helpful?	Social Data Intelligence No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	Oracle Social Cloud (legacy)	Social Data Intelligence SM2
Likelihood to Recommend	7.6 (35 ratings)	- (0 ratings)
Likelihood to Renew	9.0 (10 ratings)	- (0 ratings)
Usability	9.0 (1 ratings)	- (0 ratings)
Support Rating	8.3 (4 ratings)	- (0 ratings)
Online Training	5.0 (1 ratings)	- (0 ratings)

User Testimonials
	Oracle Social Cloud (legacy)	Social Data Intelligence SM2
Likelihood to Recommend	Discontinued Products If you are looking to manage multiple social channels and quickly schedule posts it's a great tool. Not the best tool if you're looking to provide real time or near real time support and feedback to customers who are in the moment. Incentivized Mike Bernard Vice President of Marketing and Sales Operations Read full review	Social Data Intelligence No answers on this topic
Pros	Discontinued Products The ability to schedule months of content at a time and view it across a calendar. The approval process - you can set up teams to create, edit, publish, approve etc. The content and apps module allows you to create modules which can be displayed on your Facebook page under the tabs section. You can create interactive modules for your customers to view. Incentivized Brian Cowan-Moore Digital Marketing Manager Read full review	Social Data Intelligence No answers on this topic
Cons	Discontinued Products No answers on this topic	Social Data Intelligence No answers on this topic
Likelihood to Renew	Discontinued Products No answers on this topic	Social Data Intelligence No answers on this topic
Usability	Discontinued Products Within a few hours you should be able to get up to speed to do the basics. I find it very intuitive Incentivized Mike Bernard Vice President of Marketing and Sales Operations Read full review	Social Data Intelligence No answers on this topic
Support Rating	Discontinued Products No answers on this topic	Social Data Intelligence No answers on this topic
Online Training	Discontinued Products No answers on this topic	Social Data Intelligence No answers on this topic
Alternatives Considered	Discontinued Products No answers on this topic	Social Data Intelligence No answers on this topic
Return on Investment	Discontinued Products Audience. Before SRM, we had 1,000 Likes on Facebook. In 1 1/2 years using SRM, our Likes have grown to 20,000. Frequency. Before SRM, we posted once a week on Facebook & Twitter. In 1 1/2 years using SRM, we now post 54 times a month, or about twice a day on weekdays. Internal acceptance. Before SRM, social was considered "a hobby" by senior management. Now, social marketing is a key part of the strategy of every product launch. That is due to the hard work of our social marketing manager, of course, but her efforts were amplified by SRM. Incentivized Ben Herrington Manager of Digital Marketing Read full review	Social Data Intelligence No answers on this topic
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