OpenText RightFax vs. OpenText XM Fax

OpenText RightFax

OpenText RightFax

10 Reviews and Ratings

OpenText XM Fax

OpenText XM Fax

19 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
OpenText RightFax	Score 8.0 out of 10	N/A	Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.	N/A
OpenText XM Fax	Score 10.0 out of 10	Small Businesses (1-50 employees)	XM Fax, now from OpenText (acquired March 2020) is a software-based solution for sending and receiving confidential faxes by email. It allows secure transmission of highly sensitive documents, using standardized T.38 Fax-over-IP and G.711 Fax Pass-Through protocols. The vendor says it is easy to install, and faxes can be sent using a desktop client (SendFAX), email clients (MS outlook), networked MFPs or via Web Services. According to the vendor, one of the main benefits of using XM Fax…	N/A

Pricing

OpenText RightFax

OpenText XM Fax

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
OpenText RightFax	OpenText XM Fax
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	OpenText RightFax	OpenText XM Fax

User Ratings
	OpenText RightFax	OpenText XM Fax
Likelihood to Recommend	6.6 (0 ratings)	10.0 (0 ratings)
Support Rating	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	OpenText RightFax	OpenText XM Fax
Likelihood to Recommend	We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems. Incentivized RL Robert Ladd Systems Administrator III Read full review	XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place Incentivized Jon Loane Senior Engineer Read full review
Pros	Can easy transfer faxes between end users Faxes can be sent straight to email Very easy to setup and manage Incentivized Ed Davis Director of Information Technology Read full review	Goes right to my mobile Can respond immediately with a forward of the attachment Don't have to save to my desktop faxes. Incentivized Richard Singh District Manager of Saskatchewan Read full review
Cons	Being able to upgrade this product Make it easier for users to verify the faxes Working with support could use improvement. Incentivized RL Robert Ladd Systems Administrator III Read full review	Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests. Lucy Kang Senior IT Business Analyst Read full review
Support Rating	OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate. Incentivized Ed Davis Director of Information Technology Read full review	The XM Fax Connector that is available for the Xerox MFP devices make faxing from XM Fax simple and convenient. Incentivized Mark Detwiler Technical Specialist Team Lead Read full review
Return on Investment	The staff has been able to send faxes anywhere. Using SIP, we've been able to scale up the faxing channels without having to install additional POTs lines. Incentivized Verified User Anonymous Read full review	I m not sure on pricing or how XMedius is pricing solutions now Cloud-based / vs On-Prem I think my vote always goes for on Prem ROI (not my field) Verified User Anonymous Read full review
ScreenShots		OpenText XM Fax Screenshots