TrustRadius

OpenText RightFax vs. SRFax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText RightFax
Score 8.0 out of 10
N/A
Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.N/A
SRFax
Score 9.7 out of 10
N/A
SRFax is an online fax solution available across Canada and the US, from the company of the same name in Vancouver, British Columbia.
$9.95
per month
Pricing
OpenText RightFaxSRFax
Editions & Modules
No answers on this topic
Basic Plus
$9.95
per month
Healthcare Lite
$10.95
per month
Standard Lite
$12.95
per month
Healthcare Basic
$13.95
per month
Standard
$18.95
per month
Healthcare Basic Plus
$19.95
per month
Offerings
Pricing Offerings
OpenText RightFaxSRFax
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—15% discount available for annual pricing.
More Pricing Information
Community Pulse
OpenText RightFaxSRFax
Best Alternatives
OpenText RightFaxSRFax
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
Enterprises
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OpenText RightFaxSRFax
Likelihood to Recommend
6.6
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
OpenText RightFaxSRFax
Likelihood to Recommend
We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems.
RL
Robert Ladd
Systems Administrator III
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No answers on this topic
Pros
  • Can easy transfer faxes between end users
  • Faxes can be sent straight to email
  • Very easy to setup and manage
Ed Davis | TrustRadius Reviewer
Ed Davis
Director of Information Technology
Read full review
No answers on this topic
Cons
  • Being able to upgrade this product
  • Make it easier for users to verify the faxes
  • Working with support could use improvement.
RL
Robert Ladd
Systems Administrator III
Read full review
No answers on this topic
Support Rating
OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.
Verified User
Anonymous
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No answers on this topic
Alternatives Considered
I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.
Ed Davis | TrustRadius Reviewer
Ed Davis
Director of Information Technology
Read full review
No answers on this topic
Return on Investment
  • The staff has been able to send faxes anywhere.
  • Using SIP, we've been able to scale up the faxing channels without having to install additional POTs lines.
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots