OpenText Output Server vs. Vasion Print

Implementation when moving from on site print servers to Vasion Print was super easy and very simple to do. Seems well suited for any sized organization that doesn't want to have to manage print servers any longer. Other than adding and retireing printers from the system many of our other printer issues have largely gone away. Unless you are a very small organization with only a few printers I can't think of a situation where Vasion Print wouldn't be helpful.

Incentivized

• Removes admin privilege requirement for adding printers, but only those you specify.
• Easily allows printers to be added by user based on their location/situation.
• Admin portal for printer management is simple yet powerful.
• Customize access to network printers for specific people (cheque printers, etc).
• Fantastic documentation/KB.
• Pre and post sales support was top notch.

Incentivized

• When using in a VM environment, sometimes it won't allow a driver recently changed to be re-added, making us change the printer name in Vaison Print each time
• Sometimes Vaision print won't recognize when a laptop has changed locations (i.e. the IP address changed) and won't push the new printers
• Even though it supposed to push the same settings ever time, somehow certain computers still get different configurations, leading defaults to have to be selected
• it may be a configuration issue but Work from home workers are able to print to clinics from home even though they are not supposed to
• When Vaision print has an outage the whole organization is calling about printer issues

Incentivized

Hands down one of our best investments for our IT staff. This has saved so much time and frustration and it well worth the cost. If the budget starts to gets tight, this is one of the last things we would cut out. We also purchased this through our copy machine vendor so it's nice that the charge is integrated with our copy machines lease

Incentivized

The limitation for the map/location of devices. Wished there were more features to customize this both the list and the map was more interactive for users. I think users would appreciate that more. Everything else from an IT Tech perspective, gets the job done. No real complaints for this management tool for printers/copiers.

Incentivized

So far, Vasion Print has been available for end users without any issues reported as far as we are aware.

Incentivized

A colleague has reported a performance issue with loading printer profiles on Edge. It sometimes takes a very long time to come up, and sometimes not at all, but he switches over to Chrome, and the interface comes up very quickly. This might be a fringe case, since I am able to launch the same profile on Edge browser without any problems.

Incentivized

Whenever I've contacted Vasion Print support the responses are always rapid and thorough. The support staff is knowledgeable and always happy to answer any questions I have. Most of the time we needed support was at the beginning of our implementation. Our account rep as well as technical support were skilled and responsive.

Incentivized

Did not participate, skip

Incentivized

Vasion Print was already selected before I became an engineer in this group, so I don't have any insight into the previous situation. I do know that there were a LOT of Help Desk calls around printing because that is why a project was initiated in the first place to try to find a solution to this problem. It was burning up a lot of Help Desk and deskside support time.

Incentivized

We have rolled Vasion Print out to 50+ locations, and scalability has not been an issue

Incentivized

• Mostly the only thing we deal with on printers now is the physical printer issues.
• There were no calls about everyone's printers not working when the print server went down, as there is no print server!
• Making it easy for the users to be able to install their own printer.

Incentivized