TrustRadius

OpenText Exstream vs. Smart Communications SmartCOMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText Exstream
Score 9.0 out of 10
N/A
OpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.N/A
SmartCOMM
Score 8.8 out of 10
N/A
Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.N/A
Pricing
OpenText ExstreamSmart Communications SmartCOMM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenText ExstreamSmartCOMM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
OpenText ExstreamSmart Communications SmartCOMM
Best Alternatives
OpenText ExstreamSmart Communications SmartCOMM
Small Businesses
Front
Front
Score 7.2 out of 10
Front
Front
Score 7.2 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OpenText ExstreamSmart Communications SmartCOMM
Likelihood to Recommend
9.0
(0 ratings)
9.0
(0 ratings)
In-Person Training
5.0
(0 ratings)
-
(0 ratings)
Online Training
3.0
(0 ratings)
-
(0 ratings)
User Testimonials
OpenText ExstreamSmart Communications SmartCOMM
Likelihood to Recommend
OpenText Exstream is well suited for creation of documents in a corporate environment with huge throughput, but at the same time needs a very structured set of document types due to layout requirements.
Verified User
Anonymous
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Smart Communications SmartCOMM notes the questions that clients raise or ask, and the professionals responsible offer the required answers. This also communicates with clients regarding updates, information change, and product efficiency to foster growth. Finally, it works for a live chat and increases the chances of immediate responses. Smart Communications SmartCOMM should update its email communications strategies, which are important ways of encouraging formal discussions.
Verified User
Anonymous
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Pros
  • Research and improvement in the product
  • Product support
Mayuri Jadhav | TrustRadius Reviewer
Mayuri Jadhav
system engineer
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  • Template
  • Data processing
  • Output delivery
  • SMS delivery
  • Ada compliance
Verified User
Anonymous
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Cons
  • merge the design manager and designer
  • the way components are used accros applications
  • when using XML the array handling must be improved
Daniel Acevedo | TrustRadius Reviewer
Daniel Acevedo
Software Engineer & Publishing Development Leader
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  • Price
  • Licensing is bit complicated
  • Frequent upgrades
Verified User
Anonymous
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Alternatives Considered
Exstream is more stable compare to all ccm available in market, it's reasearch and r&d team make really good progress to improve product quality.
Mayuri Jadhav | TrustRadius Reviewer
Mayuri Jadhav
system engineer
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Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
Verified User
Anonymous
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Return on Investment
  • secure contract generation and communication
  • flexible terms and conditions approval and versioning
Verified User
Anonymous
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  • Migration ease
  • Latest features
  • Cloud readiness
Verified User
Anonymous
Read full review
ScreenShots