OpenLM for Engineering Licensing vs. ServiceNow IT Asset Management

OpenLM can simplify the reporting of complex licenses with multiple toolboxes or products on one server. It covers most of our license server types, but not all. The academic version is reasonably priced (e.g. for educational institutions) giving 90% of the features, however setting it up on-premise was more complex than our original pilot would suggest. We couldn't do without it now.

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

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• Peak concurrent license use for any period of time, often less than expected, saves unnecessary over purchase.
• Denials of license, can quickly see where a license is not working, say, after an upgrade.
• Comparison of license utilisation (% when near the limit).
• Quick check of expiring licenses.

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• You can share a link to a dynamic report (e.g. the last 365 days). The URL is very long but it can be used with a 3rd party short URL utility and shared with users.
• Upgrading to the latest version took a long time to troubleshoot, which left a short gap in the saved data.

• The ITAM dashboards and forms can feel overwhelming for agents or managers who don’t use the system every day.
• While the reporting tools are robust. building custom, dynamic reports still requires a decent understanding of the ServiceNow Platform.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

X-Formation, OpenIT, JTB, Sassafras either more expensive for the particular task of managing and monitoring concurrent licenses, or they had a different set of features (such as Sassafras K2/Keyserver also for remote access)

Remedy for one was a tool to be installed on my computer whereas ServiceNow is a web-based tool and is available to use everywhere since it's a SaaS offering. Next is reporting which you have to use formulas in remedy but you have that good UI for easy report creation

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The academic version has paid for itself handsomely, including our setup costs. The ongoing strategic information saves costs.

• By tracking license usage, we’ve been able to reallocate unused licenses instead of purchasing new ones, saving thousands annually.
• With the integration to Amazon Connect and Zoom Phone, agents can instantly view user assets during calls, which has reduced average resolution time and improved customer satisfaction scores.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info