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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MaestroQA

    Score8.1 out of 10
    N/AMaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.N/A

    OneTone.ai

    N/AN/AOneTone.ai Automated Supervisor is used to monitor of customer communications and to identify issues leading to customer & revenue losses. OneTone.ai Automated Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer communications. Using OneTone.ai helps users to Save CS & QA Leaders and Supervisors time. Compare qualities of agents based on real-time data from their…

    $39

    Pricing
    MaestroQAOneTone.ai
    Editions & Modules
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    Offerings
    Pricing Offerings
    MaestroQAOneTone.ai
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
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    MaestroQAOneTone.ai
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    User Ratings
    MaestroQAOneTone.ai
    Likelihood to Recommend
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    MaestroQAOneTone.ai
    Likelihood to Recommend
    MaestroQA
    If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents.
    Incentivized
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    OneTone.ai
    No answers on this topic
    Pros
    MaestroQA
    • Monitors the quality of our agents
    • Provides a user-friendly front end
    • Provides detailed reporting
    Incentivized
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    OneTone.ai
    No answers on this topic
    Alternatives Considered
    MaestroQA
    NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA
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    OneTone.ai
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    Return on Investment
    MaestroQA
    • We saw an instant improvement in our Agent's quality
    • This is truly a collaborative tool - Quality Analyst - Agent
    Incentivized
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    OneTone.ai
    No answers on this topic
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