OneDesk vs. Scoro

OneDesk

Scoro

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
OneDesk	Score 8.0 out of 10	N/A	OneDesk, from the company of the same name in Montreal, combines Help Desk & Project Management software into a single application. The solution includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow the user to serve customers while working on projects in the same platform.	$9 Paid Annually
Scoro	Score 8.0 out of 10	Small Businesses (1-50 employees)	Scoro is a professional services automation (PSA) software purpose-built for consultancies, agencies, IT firms, architecture companies, and other professional services businesses. It unites projects, resources, and finances in one system, combining functionality for planning, tracking, and billing. Features include: - CRM & pipeline – A complete overview of a sales funnel and upcoming…	$23.90 per month per user

Pricing

OneDesk

Scoro

Editions & Modules

Per User Per Month (Billed Annually): $9
Paid Annually
Per User Per Month (Billed Monthly): $11
Paid Monthly

Core: $23.90
per month per user
Growth: $38.90
per month per user
Performance: $59.90
per month per user
Enterprise: Custom

Offerings

Pricing Offerings
OneDesk	Scoro
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

Additional Details

For any number of user licences, you can choose to pay the monthly price and cancel at any time. If you would like to pay annually in advance, we thank you by giving you 2 months free per year.

Up to a 16% discount available for annual pricing.

More Pricing Information

Community Pulse
	OneDesk	Scoro

User Ratings
	OneDesk	Scoro
Likelihood to Recommend	- (0 ratings)	4.1 (0 ratings)

User Testimonials
	OneDesk	Scoro
Likelihood to Recommend	No answers on this topic	Perfect tool for an SME, probably also for a large organization. We are very satisfied with it and the cost is low for the value we get. Incentivized Uku Sööt Head of Business Development Read full review
Pros	No answers on this topic	Great interface and user experience Fast, informative and compact platform Great invoicing and reminders system Incentivized Uku Sööt Head of Business Development Read full review
Cons	No answers on this topic	Cost. I ended up not recommending this product simply because of the cost alone. There are hidden costs you will not know about until it is too late. Their pricing model is geared for bigger businesses, and can cripple smaller ones. The pricing is by user. If you get the most basic of plans (with a 900 onboarding charge), you will realize that all the things you actually need to make the program effective are on the next tier up... Quickbooks. At the time I was exploring this, Quickbooks was not very well integrated. If you wanted to include billing (which they do show promise for), then you will have issues here. Incentivized Patrick Stephens Director Of Communications Read full review
Alternatives Considered	No answers on this topic	Scoro combines all of your needs into one program. It covered most - if not all - of the needs for the programs listed above, but unfortunately the cost was simply too high. We ended up using another program; however, I would have chosen Scoro over these had the cost not been such an important factor. I would have chosen Scoro because of this level of integration, too! Incentivized Patrick Stephens Director Of Communications Read full review
Return on Investment	No answers on this topic	Scoro could have had a wonderful impact on the workflow of the business. It allows for integrations most programs don't, including accounting and time tracking, and could have easily eliminated the need for an FTE through the streamlining of tasks alone. If we had implemented this program, we would have saved time, but all of the gains would have gone to pay for Scoro. It would not have balanced out, especially if they ever were to raise their rates. Incentivized Patrick Stephens Director Of Communications Read full review
ScreenShots	OneDesk Screenshots	Scoro Screenshots