OnceHub vs. x.ai

For all things bookings, including meetings, sales calls, events, and client onboarding, ScheduleOnce is the dominant software hands down. For shorter forms, such as quizzes and exercises on an online course, FormOnce is the far superior sibling as it's able to accommodate all needs, size, length, and customization.

If a person schedules a lot of meetings or simply has trouble managing a calendar, x.ai is phenomenal. That's especially true if the majority of meetings are internal since those meetings can be scheduled automatically. Even if you don't use Amy and Andrew, the calendar functionality is a great addition. Whether it's better than Calendly is more debatable, but combined with the other features of x.ai, it gives more ways to do calendar management. If a person needs to focus a lot on the interpersonal relationship with clients, x.ai may not work as well. It can feel like an impersonal way to handle scheduling, moreso than passing someone off to an actual human assistant.

Incentivized

• Booking page is easy to set up and use
• Many options as to the types of meetings/appointments that can be booked
• Improves my efficiency! Easy to send the booking link to colleagues, prospects, etc. have them select the most appropriate date and time to meet
• Enhances the professionalism of my business

Incentivized

• I can simply send a link to other person to pick a date
• If the other person mentions a specific week I can quickly provide availability for that range
• The tool will generate a meeting that goes directly into my calendar

• I really wish I could put tracking pixels (i.e. AdWords conversion pixels) on the booking thank you pages. Having to direct to a thank you page on another platform is kind of a pain.
• The Salesforce connector pricing is a bit steep.
• Basic live chat capabilities would be awesome. Implementing a live chat widget alongside the ScheduleOnce widget can be a bit cluttered design wise.

Incentivized

• Since I am based out of Japan, adding Japanese language functionality would definitely be good for me.
• Would like the ability to forward emails to Amy and Andrew and asking them to set up meetings based on the content of the mail not originally copied to x.ai.
• Would like the ability to suggest the open meeting slots before scheduling meetings.
• Would like the ability to provide a daily schedule before start of the day.

Incentivized

They would not prorate a refund - I'm just out the money for services I have not used. To me, that is the WORST POSSIBLE customer service ever.

Support has been quick. We have not really had an issue, more just implementation questions.

ScheduleOnce is the only platform that offered an easy way to send text messages to clients. I appreciated the ease of adding a few questions to qualify potential clients prior to getting onto a call with them. Easy to use and the customer service experience I have received has been great.

I have used live virtual assistants and full-time PA's as well in the past. For a few bucks a month, X.ai takes away much of the drudge work involved in a PA keeping my calendar straight.

Incentivized

• Saved me time by letting clients book their own appointments (5 hours a week).
• It's a professional way of doing business versus me playing phone tag to book an appointment, less work for my prospect ( at least 1-3 more sales).
• It has rescheduled missed appointments (1-3 more sales).

Incentivized

• Reduces phone calls or emails by allowing client to pick a time that works for them and us, as we have already set our options and availability in settings and/or two-way calendar sync.