TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mindbody

    Score7.7 out of 10
    N/AMindbody is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.

    $129

    per month

    Pricing
    Mindbody
    Editions & Modules
    Starter
    $129
    per month
    Accelerate
    $259
    per month
    Ultimate
    $399
    per month
    Ultimate Plus
    $599
    per month
    Offerings
    Pricing Offerings
    Mindbody
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Mindbody
    Considered Both Products
    MINDBODY
    Chose Mindbody
    I like that Mindbody ties together the scheduling and billing. It's nice that in order to checkout they have to have something available. This helped with making sure people had actually paid us before letting them leave our clinic. It was also nice to have the locations all in …
    Incentivized
    Chose Mindbody
    We used Twin Oaks prior to any cloud updates. However, the Twin Oaks reporting was exceptional. I always said if Twin Oaks and Mindbody had a baby it would be the perfect program.
    Incentivized
    Chose Mindbody
    I used to use square for payment processing and patient account info and calendar for my schedule.
    Incentivized
    Chose Mindbody
    Vagaro customer service actually answers your questions and is responsive. They're 1/3 of the price. It's a decent enough app and can do most things. I thought Mindbody would have the capability I need but in reality, it does not. They sold diamonds but delivered vapor. Now …
    Incentivized
    Chose Mindbody
    I have wellness living for my other business. The customer service is so so much better! They actually take requests and do them. With Mindbody I call it the Mindbody abyss - you send in a service request or suggestion and you NEVER hear back. Not once in 6 years. That is why …
    Incentivized
    Chose Mindbody
    I have not used any other software that is similar.
    Incentivized
    Chose Mindbody
    Used ClubReady as an employee years ago. Seemed to have a lot more bugs than Mindbody. Mindbody has the ability to modify things however we need.
    Incentivized
    Chose Mindbody
    You'd be hard-pressed to find a product that can stand up to Mindbody, that being said, DrChrono does it better for charting, and once Jane App releases more features, they will have Mindbody beat when it comes to the price point.
    Incentivized
    Chose Mindbody
    Mindbody is better all the way around. It has live customer support, a dominant market share, and its easier to use than other software.
    Incentivized
    Chose Mindbody
    We are currently in the process of evaluating other products.
    Incentivized
    Chose Mindbody
    I have used various systems specifically created and developed for the fitness centers involved. It's apples and oranges; these systems were developed around precisely what that company needed. So was superior for specifics. However, the overall visibility amongst the …
    Incentivized
    Chose Mindbody
    We dabbled in using another client management system briefly when we first started our business. It doesn't stack up next Mindbody. Currently, Mindbody is the only company we know of that offers twenty-four, seven tech support. They also provide many opportunities for …
    Incentivized
    Chose Mindbody
    There's no comparison. I was with WellnessLiving for 12 long miserable months. Their reporting was inaccurate and their customer service department was not at all helpful in fixing any of the issues.
    Incentivized
    Chose Mindbody
    When we made the conversion, Jonas was absolutely not doing a great job keeping up with the evolving market, and we needed software that could. Because I still get Jonas updates, I can see that they have turned a page and are now doing much better with software development to …
    Incentivized
    Chose Mindbody
    There are no specific ones I've used for class booking and membership inside of the gym other than Mindbody. Equinox has its own app, which is very similar. Not better or worse, but it can obviously only be used inside of an Equinox gym. I believe Mindbody is an excellent app …
    Incentivized
    Chose Mindbody
    I have not tried other scheduling software for this.
    Incentivized
    Chose Mindbody
    Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise …
    Incentivized
    Chose Mindbody
    Glofox and other newer startups have a more consistent user interface designed from scratch, but Mindbody has a deeper featureset, and more integration partners.
    Incentivized
    Chose Mindbody
    Schedulicity is better suited for scheduling appointments and not as useful for tracking class attendance and payments.
    Incentivized
    Chose Mindbody
    We used Appointments Plus before Mindbody and will be moving the chiropractic end to ChiroTouch for 2018
    Incentivized
    Chose Mindbody
    I have not seen any other products that stack up against Mindbody. I think they are growing at an exponential rate and are untouched with what they have developed their premium product into. I think at this point the only reason a company would choose to use another product is …
    Incentivized
    Chose Mindbody
    MBO is more user friendly than NetSuite
    Incentivized
    Chose Mindbody
    I've only used Mindbody to book fitness classes. I don't know of any similar products.
    Incentivized
    Key User Insights
    Would buy again
    77%
    Would buy again
    24 Answers
    Delivers good value for the price
    65%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    77%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    69%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    68%
    Implementation went as expected
    17 Answers
    User Ratings
    Mindbody
    Likelihood to Recommend
    7.6
    (39 ratings)
    Usability
    7.0
    (3 ratings)
    Availability
    1.0
    (1 ratings)
    Performance
    1.0
    (1 ratings)
    Support Rating
    7.8
    (23 ratings)
    Product Scalability
    1.0
    (1 ratings)
    User Testimonials
    Mindbody
    Likelihood to Recommend
    MINDBODY
    Mindbody excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, Mindbody is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.
    Incentivized
    Read full review
    Pros
    MINDBODY
    • Mindbody does a great job of sending out reminder emails to clients so they do not miss a class.
    • Mindbody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
    • Mindbody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.
    Read full review
    Cons
    MINDBODY
    • There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
    • The Mindbody branded app connection needs more attention.
    • Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.
    Incentivized
    Read full review
    Usability
    MINDBODY
    Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.
    Incentivized
    Read full review
    Reliability and Availability
    MINDBODY
    Constant errors and TERRIBLE PRODUCT support
    Read full review
    Performance
    MINDBODY
    Fails at everything form availability to reliability.
    Read full review
    Support Rating
    MINDBODY
    Mindbody support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.
    Incentivized
    Read full review
    Alternatives Considered
    MINDBODY
    Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.
    Incentivized
    Read full review
    Scalability
    MINDBODY
    Constant errors and ZERO support from the company.
    Read full review
    Return on Investment
    MINDBODY
    • I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct.
    • The app is good exposure.
    Read full review
    ScreenShots