Practice Mate by Office Ally vs. CareLogic EHR

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.

Incentivized

• CareLogic is very intuitive and easy to navigate.
• CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
• CareLogic is web-based, so it can be accessed from anywhere.
• CareLogic is customizable for each organization's unique needs.

Incentivized

• CareLogic needs to update its user interface. Outside of the fact that it looks like it's running on the Windows 2000 operating system, navigating takes a massive effort. Nothing seems to be where you would think it would be, however, if you favorite the items you use the most, they are only two to three clicks away.
• Reporting functionality is terrible. Without an intimate knowledge of how the reports are configured, moving our billing data from CareLogic to our accounting system produces errors every month. We have had to hire a consultant to help us figure out the errors and why they keep occurring which brings me to my next point.
• Customer service could be better. In my experience, I'm typically on hold and when I finally get someone on the phone they have no idea what the issue is. Since we use CareLogic throughout our organization, any amount of wait time on getting the system fixed causes massive chaos because we use the system to make notes in our client files.

Incentivized

The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.

Incentivized

The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.

Incentivized

Cerner was much less organized, and users in our company generally felt it was harder to utilize. There was less options for customization that fit our specific use demographics, and crashing was much more frequent. Obtaining hard copies through Carelogic EHR, by Qualifacts is much easier as well with the print report radio button.

Incentivized

• No more paper records.
• Prescriptions never get lost.
• Staff have many complaints about work flow.
• New hire training has to be ongoing- it's hard to learn.

Incentivized