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Nuance Dragon Speech Recognition vs. Talkdesk Studio

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dragon Speech Recognition

    Score9 out of 10
    N/ANuance's Dragon Speech Recognition suite are applications for lawyers, medical practitioners, and other professionals, allowing them to dictate and record notes (according to the vendor) faster than typing, accurately.

    $14.99

    per month

    Talkdesk Studio

    N/AN/ATalkdesk's Studio contact center solution enables businesses and customers to engage with one another. The Talkdesk CX Cloud platform is a customer experience solution that combines enterprise scale with consumer simplicity.

    $75

    per month

    Pricing
    Dragon Speech RecognitionTalkdesk Studio
    Editions & Modules
    Dragon Anywhere
    $14.99
    per month
    Dragon Professional Individual, v15
    $500
    per license
    Dragon Legal Individual, v15
    $500
    per license
    Dragon Professional Anywhere
    Contact sales team
    Dragon Legal Anywhere
    Contact sales team
    Dragon Law Enforcement
    Contact sales team
    Essentials
    $75
    per month
    Elevate
    $95
    per month
    Elite
    $125
    per month
    Experience
    custom pricing
    Offerings
    Pricing Offerings
    Dragon Speech RecognitionTalkdesk Studio
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Dragon Speech RecognitionTalkdesk Studio
    Considered Both Products
    Nuance Communications, Inc
    No answer on this topic
    Talkdesk
    No answer on this topic
    Key User Insights
    Would buy again
    71%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    71%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    50%
    Lived up to sales and marketing promises
    3 Answers
    No answers on this topic
    Implementation went as expected
    86%
    Implementation went as expected
    6 Answers
    No answers on this topic
    User Ratings
    Dragon Speech RecognitionTalkdesk Studio
    Likelihood to Recommend
    9.0
    (7 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Dragon Speech RecognitionTalkdesk Studio
    Likelihood to Recommend
    Nuance Communications, Inc
    My job requires that I produce lengthy and detailed minutes of meetings and Nuance Dragon Speech Recognition is absolutely ideally suited for this purpose. Notably, meetings are recorded and it is extremely easy to playback the recording of meetings while dictating notes. This is a remarkable saving in time and effort in producing minutes that might otherwise take a few days. I cannot think of any scenario where it would be less appropriate to use Nuance Dragon Speech Recognition other than in a situation where it is not possible to dictate for whatever reason.
    Incentivized
    Read full review
    Talkdesk
    No answers on this topic
    Pros
    Nuance Communications, Inc
    • The main advantage is that it calibrates itself around your tone and accent.
    • Integration with many apps and operative system is good.
    • Integrating custom words and acronyms is very easy, so, over time, recognition becomes very precise and customized.
    Incentivized
    Read full review
    Talkdesk
    No answers on this topic
    Cons
    Nuance Communications, Inc
    • Word recognition can always improve.
    • Sometimes puts stray words or characters on the page if you forget to tell the microphone to go to sleep.
    • Adds non-spoken words for no reason if there is a delay in speaking.
    Incentivized
    Read full review
    Talkdesk
    No answers on this topic
    Likelihood to Renew
    Nuance Communications, Inc
    • Nuance Dragon Speech Recognition is not up to par with any of the other AI voice recognition technologies currently available
    • The software is also very buggy and crashes frequently
    • Punctuation also seems like an afterthought for Nuance Dragon Speech Recognition software--requiring the user to speak out each comma, period, etc.
    Incentivized
    Read full review
    Talkdesk
    No answers on this topic
    Usability
    Nuance Communications, Inc
    Once you learn the product, it is quite easy to use.
    Incentivized
    Read full review
    Talkdesk
    No answers on this topic
    Support Rating
    Nuance Communications, Inc
    One of the worst companies in terms of customer service getting the download file because of a laptop upgrade took me months of work. No jokes.
    Incentivized
    Read full review
    Talkdesk
    No answers on this topic
    Alternatives Considered
    Nuance Communications, Inc
    Other than the more recent speech recognition tools from Microsoft, Google, etc., I have always used Nuance Dragon Speech Recognition. I was introduced to AI technology on an appraisal assignment. During the engagement, I had an opportunity to learn about the technology, and when I researched speech recognition software, the best reviews were of Nuance Dragon Speech Recognition. I purchased Nuance Dragon Speech Recognition and have stayed with the product.
    Incentivized
    Read full review
    Talkdesk
    No answers on this topic
    Return on Investment
    Nuance Communications, Inc
    • Nuance Dragon Speech Recognition has made it easier to dictate progress notes
    • Nuance Dragon Speech Recognition has made seeing patients more efficient
    • Nuance Dragon Speech Recognition was a little expensive for our smaller practice
    Incentivized
    Read full review
    Talkdesk
    No answers on this topic
    ScreenShots