Nimble vs. Pipeline CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nimble
Score 9.8 out of 10
N/A
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
$19
Per User Per Month
Pipeline CRM
Score 5.3 out of 10
N/A
Founded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.
$300
per year per user
Pricing
NimblePipeline CRM
Editions & Modules
Business
$19.00
Per User Per Month
Start
$300
per year per user
Develop
$396
per year per user
Develop
$588
per year per user
Offerings
Pricing Offerings
NimblePipeline CRM
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NimblePipeline CRM
Features
NimblePipeline CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Nimble
8.5
Ratings
10% above category average
Pipeline CRM
6.9
Ratings
11% below category average
Customer data management / contact management9.50 Ratings8.00 Ratings
Workflow management8.40 Ratings8.00 Ratings
Territory management8.70 Ratings7.00 Ratings
Opportunity management8.10 Ratings8.00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.40 Ratings4.00 Ratings
Contract management8.50 Ratings5.00 Ratings
Quote & order management6.60 Ratings6.00 Ratings
Interaction tracking9.20 Ratings9.00 Ratings
Channel / partner relationship management8.10 Ratings7.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Nimble
8.1
Ratings
7% above category average
Pipeline CRM
7.8
Ratings
3% above category average
Case management7.90 Ratings7.00 Ratings
Call center management8.20 Ratings8.20 Ratings
Help desk management8.30 Ratings8.20 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Nimble
8.7
Ratings
14% above category average
Pipeline CRM
5.0
Ratings
41% below category average
Lead management8.40 Ratings8.00 Ratings
Email marketing9.00 Ratings2.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Nimble
8.2
Ratings
8% above category average
Pipeline CRM
4.5
Ratings
51% below category average
Task management8.50 Ratings3.00 Ratings
Billing and invoicing management8.40 Ratings5.50 Ratings
Reporting7.70 Ratings5.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Nimble
8.9
Ratings
16% above category average
Pipeline CRM
6.7
Ratings
12% below category average
Forecasting8.90 Ratings8.00 Ratings
Pipeline visualization8.80 Ratings5.00 Ratings
Customizable reports9.00 Ratings7.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Nimble
8.6
Ratings
14% above category average
Pipeline CRM
9.5
Ratings
24% above category average
Custom fields9.00 Ratings10.00 Ratings
Custom objects8.30 Ratings10.00 Ratings
Scripting environment8.50 Ratings8.20 Ratings
API for custom integration8.80 Ratings10.00 Ratings
Security
Comparison of Security features of Product A and Product B
Nimble
9.3
Ratings
11% above category average
Pipeline CRM
6.0
Ratings
32% below category average
Single sign-on capability9.40 Ratings6.00 Ratings
Role-based user permissions9.30 Ratings6.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Nimble
8.4
Ratings
13% above category average
Pipeline CRM
8.1
Ratings
10% above category average
Social data8.40 Ratings8.10 Ratings
Social engagement8.40 Ratings8.20 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Nimble
8.8
Ratings
18% above category average
Pipeline CRM
4.6
Ratings
46% below category average
Marketing automation8.70 Ratings2.00 Ratings
Compensation management8.90 Ratings7.30 Ratings
Platform
Comparison of Platform features of Product A and Product B
Nimble
8.3
Ratings
12% above category average
Pipeline CRM
8.0
Ratings
9% above category average
Mobile access8.30 Ratings8.00 Ratings
Best Alternatives
NimblePipeline CRM
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NimblePipeline CRM
Likelihood to Recommend
8.5
(0 ratings)
7.0
(0 ratings)
Likelihood to Renew
8.3
(0 ratings)
7.0
(0 ratings)
Usability
8.5
(0 ratings)
9.0
(0 ratings)
Support Rating
9.8
(0 ratings)
8.0
(0 ratings)
User Testimonials
NimblePipeline CRM
Likelihood to Recommend
[Nimble] has been the best platform for us to manage contacts and information from the
contacts. Great dashboard, fast UI, and complete package with all features
helping us a lot. I would definitely recommend this software to other
businesses to have this in their ecosystem to be more productive.
Read full review
It is great for managing multiple sales people and the ability to see where the company is in sales cycles. Great for our forecasting. The ability to track email opens has helped us with next steps as well.
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Pros
  • Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers.
  • We like that it allows us to follow up with our customers.
  • Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects.
Read full review
  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Read full review
Cons
  • I dont like the functionality aspect of how one of the controllers is always on standby, they dont load balance, meaning you can be on the same controller for the life of the appliance
  • The 4.x firmware was pretty buggy and it gave off a lot of temp alarms
Read full review
  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
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Likelihood to Renew
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
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If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
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Usability
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
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The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
Read full review
Support Rating
Nimble customer service is enjoyable. With great patience, they work tirelessly to help their customers. It was highly beneficial to employees to have access to remote support sessions. We decided to get in touch with them to learn more about any previously mentioned features. Because of this, Nimble has a strong foundation. I think it's a fantastic option.
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Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
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Alternatives Considered
I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing feature of Nimble works excellently and Nimble is a complete package for CRM.
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We are currently using HubSpot for one of our other companies and it has been great. The marketing integrations that come with it blow PipelineDeals out of the water. On top of that, it also has a ticketing system in it where you can tie customer issues to a customer in the CRM.
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Return on Investment
  • As the investment made with nimble is only 15 dollars per month, it is easy to return it and double profits in a short time, but this is totally relative to the number of people that are working on the platform account.
  • Based on the above, it is easy to deduce that nimble is a little better suited to small businesses that require a smaller number of sellers, since it does not ensure that all sellers can cover their quota.
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  • Visibility. Tracking and seeing our activity increased our productivity.
  • Encouraging. Seeing our progress made it more encouraging to keep going when things were hard.
  • Tracking ROI: Our ability to see our ROI on our marketing and sales efforts was powerful in adjusting our efforts as a company.
  • Followup Efficiency: Knowing who we need to reach out to and when is very helpful when managing multiple contacts and leads.
Read full review
ScreenShots

Pipeline CRM Screenshots

Screenshot of the Pipeline CRM main dashboardScreenshot of a Kanban viewScreenshot of a lead list viewScreenshot of the Pipeline CRM Help Center and Resources