TrustRadius

Nextiva vFAX vs. OpenText RightFax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva vFAX
Score 8.2 out of 10
N/A
Nextiva's vFAX enables users to send and receive secure, electronic faxes from anywhere on any device, to free users from fax machines.
$9.95
per month 500 pages
OpenText RightFax
Score 8.0 out of 10
N/A
Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.N/A
Pricing
Nextiva vFAXOpenText RightFax
Editions & Modules
Essential
$9.95
per month 500 pages
Professional
$18.95
per month 1,000 pages
HIPAA Compliant
Custom
No answers on this topic
Offerings
Pricing Offerings
Nextiva vFAXOpenText RightFax
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual subscription.—
More Pricing Information
Community Pulse
Nextiva vFAXOpenText RightFax
Best Alternatives
Nextiva vFAXOpenText RightFax
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
Enterprises
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva vFAXOpenText RightFax
Likelihood to Recommend
8.0
(0 ratings)
6.6
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
Nextiva vFAXOpenText RightFax
Likelihood to Recommend
Perfect for those who don't use faxes significantly but need a reliable cost efficient service with good customer service. I don't think it would be best for those who need to use frequently, especially sending or receiving larger documents.
Michelle Simpson, Esq. | TrustRadius Reviewer
Michelle Simpson, Esq.
Managing Attorney
Read full review
We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems.
RL
Robert Ladd
Systems Administrator III
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Pros
  • Reliable 24/7 faxing services
  • HIPAA compliant faxing
  • great customer support
  • Ease of use
CC
Chad Crewell
IT Director
Read full review
  • Can easy transfer faxes between end users
  • Faxes can be sent straight to email
  • Very easy to setup and manage
Ed Davis | TrustRadius Reviewer
Ed Davis
Director of Information Technology
Read full review
Cons
  • Better functionality for the online portal
  • Better connection for larger documents
  • More consistency for sending faxes via email
Michelle Simpson, Esq. | TrustRadius Reviewer
Michelle Simpson, Esq.
Managing Attorney
Read full review
  • Being able to upgrade this product
  • Make it easier for users to verify the faxes
  • Working with support could use improvement.
RL
Robert Ladd
Systems Administrator III
Read full review
Support Rating
No answers on this topic
OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.
Verified User
Anonymous
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Alternatives Considered
No answers on this topic
I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.
Ed Davis | TrustRadius Reviewer
Ed Davis
Director of Information Technology
Read full review
Return on Investment
  • It is great to be able to provide clients the option to fax documents, especially those not familiar with how to or who have the ability to scan and email the documents instead
  • It is very convenient to be able to send and receive the faxes via email
  • It is great to have a very cost efficient way to send and receive faxes
Michelle Simpson, Esq. | TrustRadius Reviewer
Michelle Simpson, Esq.
Managing Attorney
Read full review
  • The staff has been able to send faxes anywhere.
  • Using SIP, we've been able to scale up the faxing channels without having to install additional POTs lines.
Verified User
Anonymous
Read full review
ScreenShots