NextGen® Practice Management Solutions vs. Veradigm Practice Management

It's better than paper charting but it is still tedious and not efficient.

Incentivized

I have been using Allscripts Practice Management at Concentra for about 2.5 years after they acquired US Healthworks. It has been a revelation so much so that I forget what we used at USHW. I know that the system we had was not comprehensive enough that we had to still use paper files and we could not access any other providers' reports. Allscripts allows a group practice to access every report, imaging, and employer communcations for each patient. It's very powerful for a large multi-center medical practice. It would be too complicated for smaller groups.

Incentivized

• Ability to save favorite phrases and templates to make charting more efficient for providers.
• Ability to interface with Question Diagnostics for certain laboratory tests.
• Ability to send and receive tasks to other user(s) on the system as well as send future tasks and reminders to yourself.

Incentivized

• Easy to combine data and reports.
• Submit claims for reimbursement.
• Edit and review patient data in patient accounts.

Incentivized

• The software requires annoying/disruptive updates.
• The software is housed on our own server. We have found that cloud-based solutions are much more convenient.
• At times, the system is a bit "slow."
• The canned reporting/BI tool is not as malleable as many of the other solutions we have used and/or trialed.
• We were able to achieve cost-savings through some other systems.

Incentivized

• Upgrades
• Support
• Timely Responses to support requests.

Incentivized

Moving away from paper reports is a little hard at first like ripping off a bandaid, but once you're fully integrated, it's just so much easier to see all your work over time and access reports, schedules, and all pertinent employment information for each patient. Not having to deal with paper files just changes the office completely.

Incentivized

I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.

Incentivized

We feel that Nextgen does not stack up very well against the cloud-based software on the market. Housing the underlying tables on your own hardware requires COSTLY man hours. We are in the business of providing health care services to patients, not database administration. Introducing cloud-based products has had a tremendously positive effect on our business.

Incentivized

Centricity is much more difficult to get support for in my experience.

Incentivized

• Nextgen did a good job of transitioning our practice away from paper health records.
• I believe that the Return on Investment would have been much higher had we gone straight to a cloud-based tool.
• By getting our feet wet with Nextgen, we have a pretty good understanding of Practice Management software. In other words, we could plug and play with most systems on the market.

Incentivized

• I am only a user but it's easy to assume that this program is very expensive.
• Access to reports across all providers is game-changing.
• Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.

Incentivized