NEXGEN Asset Management vs. UpKeep Maintenance Management

In my opinion, this product was designed for water/wastewater application, and my recommendations would be to other utilities. But, NEXGEN Asset Management has developed versatility in its modules to accommodate multiple industries. NEXGEN University has been a great tool to help me educate end-users with deployment. Also, I have been able to use the knowledge base articles to resolve small issues and educate myself on the functionalities incorporated within the software.

Incentivized

Very appropriate within our business since It is so easy to use and implement. The software gives the techs more accountability and ownership of jobs, along with the ability to create re-occurring work orders for inspections and checks. I now get accurate data to report against on a weekly basis, and get KPI's to set goals for our team.

Incentivized

• Preventive maintenance scheduling
• Vertical asset hierarchies by class and location
• Allows customization of asset attributes through User Defined Fields
• Allows multiple editing of work orders, service requests, and inspections to populate commonly used fields quickly.
• Offers timely and helpful support assistance.

• The app is very simple to use - Very user-friendly for the user, and very easy to set up.
• The ability to upload photos, take photos and then assign the work order ticket to a vendor is great.
• The ability to upload bids, quotes, and issues then create a PDF file that can be exported to vendors, employees, or third parties is great.

• Am currently having issues with getting PM's to generate
• Customer service is great 75% of the time, but there are more difficult issues on the occasion that it takes me a while to hear back on, and I have to check-in

Incentivized

• Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
• It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
• Search functions need improving.

Incentivized

We love how organized it has made our processes.

Incentivized

It is super easy to use and very easy to share, the only downside is you need to invest in training people for it just like any other software, I advise using a mix of in-person hands on training and web tools, because the web tools dont seem to be adequate for everyone

Incentivized

I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.

I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.

Incentivized

Everything went as planned.

Incentivized

Nexgen is much more widely use and required less upfront investment in training. it was also less costly than Upkeep. The marketing was about the same for both, but it seemed like a simple decision as one of our key people had used nexgen previously and had good things to say about it

Incentivized

We liked the Hippo CMMS for the mapping feature - you can do an overlay of the building plan and markup the locations - but the barcode feature was not there at the time we reviewed, so there was some automation lost there. UpKeep had the barcode - but lacked the mapping. We preferred the barcode feature. Also - the mobile app for UpKeep was much more mature, and they've since added the sensors (beta) which I don't believe Hippo has yet.

Incentivized

• Decrease travel time by reviewing groups of work orders for scheduling multiple jobs at one location.
• Improved work order completion rate by giving us an effective work status review tool.
• Improved communication between all parties by having updated information in one location (on the work order).

Incentivized

• It's a bit too soon to speak of ROI, but being able to track issues over multiple service calls has proven to be useful, especially when it comes to holding workers accountable for their use of the machines.
• It's easy to use for those who use it.
• It's no harder to submit issues than it is to send an email. If you can send an email, you can submit an issue.

Incentivized