NEXGEN Asset Management vs. Cityworks from Trimble

In my opinion, this product was designed for water/wastewater application, and my recommendations would be to other utilities. But, NEXGEN Asset Management has developed versatility in its modules to accommodate multiple industries. NEXGEN University has been a great tool to help me educate end-users with deployment. Also, I have been able to use the knowledge base articles to resolve small issues and educate myself on the functionalities incorporated within the software.

Incentivized

• Preventive maintenance scheduling
• Vertical asset hierarchies by class and location
• Allows customization of asset attributes through User Defined Fields
• Allows multiple editing of work orders, service requests, and inspections to populate commonly used fields quickly.
• Offers timely and helpful support assistance.

• Am currently having issues with getting PM's to generate
• Customer service is great 75% of the time, but there are more difficult issues on the occasion that it takes me a while to hear back on, and I have to check-in

Incentivized

It is super easy to use and very easy to share, the only downside is you need to invest in training people for it just like any other software, I advise using a mix of in-person hands on training and web tools, because the web tools dont seem to be adequate for everyone

Incentivized

Nexgen is much more widely use and required less upfront investment in training. it was also less costly than Upkeep. The marketing was about the same for both, but it seemed like a simple decision as one of our key people had used nexgen previously and had good things to say about it

Incentivized

• Decrease travel time by reviewing groups of work orders for scheduling multiple jobs at one location.
• Improved work order completion rate by giving us an effective work status review tool.
• Improved communication between all parties by having updated information in one location (on the work order).

Incentivized