NetBrain Technologies vs. TeleMate

Although there are many products in the market that provides very simple and easy fault and performance monitoring metrics in notification format, reports and emails etc However NetBrain is a specialized tool when it comes to network issues troubleshooting for various kind of scenarios such as multicasting issues in a site can be detected live and bottle neck can be highlighted by a simple click of troubleshooting button.

Incentivized

TeleMate Predictive UC Analytics shines with reports that can be set up to run daily, weekly, or monthly and offer an excellent point of view for the data and visually pleasing graphs. Critical day-to-day live data can easily be shared with web link(s) to users that do not have access to run or create their own reports. I would say Predictive UC Analytics application is probably not suitable for smaller organization where the deployment-implementation costs might not offer the best ROI for them.

• Network discovery
• Config comparation
• Runbooks

Incentivized

• The support we get from the team is excellent. They are always improving and if there is something we need they jump right on it and try to find a solution for us.
• They are always improving on the product and if they see there is an issue before we do they contact us.
• The product is easy to use, very user friendly interface.
• Many features in the product that we have not even begun to touch on.

• After every release one or the other things stop working
• API call to create INC's in SNOW,Remedy

Incentivized

• I would love to see a search filed for the TeleMate Predictive UC Analytics application reports and report templates.
• The TeleMate Predictive UC Analytics application could benefit from darker themes.

This is a easly tool that i've worked.

Incentivized

The others were cumbersome, slow and there is a huge learning curve for the installation, configuration and just daily monitoring. NetBrain was the easiest of all to setup then let it run and build our network and map it out. Once it was complete, we immediately identified several circuit issues that we were unaware of within our network. With the maps and information gained, we were able to present to [management] and prove a case that we needed larger circuits in several areas.

Incentivized

We evaluated several other systems and went with TeleMate Predictive UC Analytics as they had a broader range of tools. We started looking for a CDR product and found that they provided those needs and had much more

• Network automation is up to date.
• Quicker failure discovery and resolving due to the path discovery.
• Less time spent on documentation.
• Much more details in the documentation.

Incentivized

• Information collected is used to justify staffing needs
• When used along with other technology, such as logging recorder, TeleMate Predictive UC Analytics helps determine accurately what happened with a caller