Mothernode CRM vs. Salesforce Service Cloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Mothernode | Score6 out of 10 | N/A | Mothernode CRM is a dynamic, expandable system which scales based on a company’s specific business and customer needs. The highly configurable application can be set up to align with a business’s industry, customer requirements and other specific needs. Additional features and editions can be integrated for continued operations with a boosted level of functionality. The vendor says that Mothernode CRM is unusually feature-rich, offering more capabilities than is typical for CRMs aimed at SMBs.… | $24.99 Per User Per Month |
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
| Mothernode | Salesforce Service Cloud | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | Sales Team Edition - $49.99 user/month Sales and Marketing Edition - $59.99 user/month Professional Edition - $69.99 user/month Enterprise Edition (ERP) - $99.99 user/month | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Mothernode | Salesforce Service Cloud | |
|---|---|---|
| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | 88% Would buy again 36 Answers | |
| Delivers good value for the price | ||
No answers on this topic | 82% Delivers good value for the price 28 Answers | |
| Happy with the feature set | ||
No answers on this topic | 90% Happy with the feature set 37 Answers | |
| Lived up to sales and marketing promises | ||
No answers on this topic | 81% Lived up to sales and marketing promises 21 Answers | |
| Implementation went as expected | ||
No answers on this topic | 83% Implementation went as expected 24 Answers | |
| Mothernode | Salesforce Service Cloud | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Mothernode | Salesforce Service Cloud | |
|---|---|---|
| Likelihood to Recommend | - | 8.3 |
| Likelihood to Renew | - | 6.2 |
| Usability | - | 8.0 |
| Availability | - | 9.5 |
| Performance | - | 8.6 |
| Support Rating | - | 7.0 |
| In-Person Training | - | 10.0 |
| Online Training | - | 9.0 |
| Implementation Rating | - | 7.0 |
| Ease of integration | - | 5.0 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |
| Mothernode | Salesforce Service Cloud | |
|---|---|---|
| Likelihood to Recommend | No answers on this topic |
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| Pros | No answers on this topic | No answers on this topic |
| Cons | No answers on this topic |
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| Likelihood to Renew | No answers on this topic | No answers on this topic |
| Usability | No answers on this topic | No answers on this topic |
| Reliability and Availability | No answers on this topic | No answers on this topic |
| Performance | No answers on this topic | No answers on this topic |
| Support Rating | No answers on this topic | No answers on this topic |
| In-Person Training | No answers on this topic | No answers on this topic |
| Online Training | No answers on this topic | No answers on this topic |
| Implementation Rating | No answers on this topic | No answers on this topic |
| Alternatives Considered | No answers on this topic | No answers on this topic |
| Scalability | No answers on this topic | No answers on this topic |
| Return on Investment | No answers on this topic |
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| ScreenShots | Salesforce Service Cloud Screenshots   |
