MiVoice Office Application Suite (Mitel Application Suite) vs. West Unified Communications Services (discontinued)

Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped.

Incentivized

It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.

Incentivized

• Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
• Transcribing voicemails and forwarding the transcription to the user's email
• Ability to configure scheduled holidays and company events into the automated answering service workflow

Incentivized

• Large conference calls
• Reliable calling technology
• Easy to call in with no confusion

Incentivized

• Mitel Connect Client at times does not sync to Outlook in a timely fashion.
• Added features such as share screen and file attachments would be helpful.

Incentivized

• Hold music is normally loud and not pleasant

Incentivized

Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

Incentivized

Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us.

Incentivized

We only use intercall and always have, our in house phone system is Cisco.

Incentivized

• This provides the business with a way to manage phones and calls with screening capabilities.
• The reporting system has helped with looking into certain situations and why things were or weren't done.

Incentivized

• It does cost our company money so we try to give out numbers only when needed

Incentivized