Mitratech TalentReef vs. SilkRoad Life Suite

I rarely give 10/10, mainly because I have learned that that we can always learn new things and to grow. Thus, I feel that same applies to Talent Reef. While I struggled a bit in the beginning to use this application, It is probably that struggle that has made me a better user for being so persistent at using it. Now that I have more than just the basics I think for any size company the functionality of the program will work for them.

Incentivized

SilkRoad Life is well suited for hiring new employees and bringing them onboard quickly.

Incentivized

• As an Administrator of the talentReef system, I have access to all applicants for every store across our system all in one location.
• It is a one-stop function for virtually all of our new hire paperwork.
• We have not gone entirely paperless with our employee files, but talentReef would be of great benefit to us if/when we choose to move in that direction.
• The system is relatively easy to learn for store users with all levels of digital expertise.
• The cost to the organization is extremely reasonable.

Incentivized

• Onboarding - easy process. easy to move around in. Always get high marks from new hires on the process
• Redcarpet helps to manage tasks related to all departments involved in the new hire process
• Openhire - online application easy to use.
• Openhire - easy to search resumes and select candidates.

Incentivized

• Applicant flow is terrible. You can post jobs on Indeed for free, and receive a better applicant flow than posting through TalentReef. TalentReef was unable to provide any reasoning for this to happen
• If you want to change/edit your onboarding documents, you need to e-mail them to support. This can sometimes take more than 48 hours to accomplish, and more often than not, was not done as requested
• Customer Support is terrible. When they respond to you, they do not answer the question fully or provide any alternative solutions
• Pricing is very high. There are numerous other alternatives in the market that provide better services for half the price

• Fully understand their customers needs before selling!
• Reduce the number of people for implementation

Incentivized

Our HR Director is looking to go with another company.

Incentivized

Excellent onboarding tool. Easy to set up

Incentivized

We have had very few issues with talentReef, but when we did they were resolved quickly and in a timely manner.

Incentivized

We came from Info PeopleAnswers and used their ATS for years. Prior to going to talentReef, we looked at CareerBuilder's ATS and at Snagajob's ATS. At the time, neither had the integrated onboarding and exporting data components. I also like the feature of the posi-fit questions.

SilkRoad is very far behind PeopleSoft!

Incentivized

• Our initial ROI was having the ability for our applicants to apply online and move away from paper. This was a must, so we can compete for employees in our area.
• Our next ROI was improving our onboarding process. The TalentReef onboarding process protects us from having incomplete files and it also saves us labor due to the process being quicker and efficient.

• Increased employee efficiency
• Departments are now held accountable if a certain task was missed
• Time saver

Incentivized