Mint Service Desk vs. Mojo Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mint Service Desk
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
Mint Service Desk is divided into two main areas - Incident Management and Asset Management. It's available and distributed as On-Premise solution. Incident Management main features: Ticket Types - Define ticket types like Change Request or Incident and attach additional attributes to each type. Dictionaries - Define your own dictionaries and attach them as dynamic attributes to ticket types. Queues - Based on queues you…N/A
Mojo Helpdesk
Score 8.3 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Pricing
Mint Service DeskMojo Helpdesk
Editions & Modules
No answers on this topic
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Offerings
Pricing Offerings
Mint Service DeskMojo Helpdesk
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$1,000 per installationOptional
Additional Details
More Pricing Information
Community Pulse
Mint Service DeskMojo Helpdesk
Features
Mint Service DeskMojo Helpdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Mint Service Desk
-
Ratings
Mojo Helpdesk
9.8
1 Ratings
20% above category average
Organize and prioritize service tickets00 Ratings10.01 Ratings
Expert directory00 Ratings10.01 Ratings
Subscription-based notifications00 Ratings10.01 Ratings
ITSM collaboration and documentation00 Ratings9.01 Ratings
Ticket creation and submission00 Ratings10.01 Ratings
Ticket response00 Ratings10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Mint Service Desk
-
Ratings
Mojo Helpdesk
10.0
1 Ratings
24% above category average
External knowledge base00 Ratings10.01 Ratings
Internal knowledge base00 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Mint Service Desk
-
Ratings
Mojo Helpdesk
10.0
1 Ratings
25% above category average
Customer portal00 Ratings10.01 Ratings
Social integration00 Ratings10.01 Ratings
Email support00 Ratings10.01 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
Best Alternatives
Mint Service DeskMojo Helpdesk
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
SysAid
SysAid
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Mint Service DeskMojo Helpdesk
Likelihood to Recommend
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Mint Service DeskMojo Helpdesk
Likelihood to Recommend
OPGK Software / OPGK Rzeszow S.A.
No answers on this topic
Metadot Corporation
For a small business it is a very good value.
Read full review
Pros
OPGK Software / OPGK Rzeszow S.A.
No answers on this topic
Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Read full review
Cons
OPGK Software / OPGK Rzeszow S.A.
No answers on this topic
Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Read full review
Alternatives Considered
OPGK Software / OPGK Rzeszow S.A.
No answers on this topic
Metadot Corporation
Price and customer service.
Read full review
Return on Investment
OPGK Software / OPGK Rzeszow S.A.
No answers on this topic
Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Read full review
ScreenShots

Mint Service Desk Screenshots

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Mojo Helpdesk Screenshots

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