Mojo Helpdesk

Mojo Helpdesk

Mojo Helpdesk

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Mojo Helpdesk	Score 8.2 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$0 Includes 10 agents

Pricing

Mojo Helpdesk

Editions & Modules

Mini Me: $0
Includes 10 agents
Professional: $29
Includes 10 agents
Enterprise: $99
Includes 10 agents
Unlimited: $399
Unlimited agents

Offerings

Pricing Offerings
Mojo Helpdesk
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	Mojo Helpdesk

Features

Mojo Helpdesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Mojo Helpdesk 9.8 Ratings 20% above category average
Organize and prioritize service tickets	10.00 Ratings
Expert directory	10.00 Ratings
Subscription-based notifications	10.00 Ratings
ITSM collaboration and documentation	9.00 Ratings
Ticket creation and submission	10.00 Ratings
Ticket response	10.00 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Mojo Helpdesk 10.0 Ratings 24% above category average
External knowledge base	10.00 Ratings
Internal knowledge base	10.00 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Mojo Helpdesk 10.0 Ratings 25% above category average
Customer portal	10.00 Ratings
Social integration	10.00 Ratings
Email support	10.00 Ratings
Help Desk CRM integration	10.00 Ratings

Best Alternatives
	Mojo Helpdesk
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	SysAid Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Mojo Helpdesk
Likelihood to Recommend	10.0 (0 ratings)

User Testimonials
	Mojo Helpdesk
Likelihood to Recommend	For a small business it is a very good value. Incentivized Verified User Anonymous Read full review
Pros	User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review
Cons	The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Price and customer service. Incentivized Verified User Anonymous Read full review
Return on Investment	Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review
ScreenShots	Mojo Helpdesk Screenshots