Mindbody vs. SportsPlus

Mindbody excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, Mindbody is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.

Incentivized

It takes care of most that we do. You don't have to use multiple applications. All are included at no extra cost. Some areas are still evolving. For example, the tournament bracket generator initially worked for an even number of teams up to 16. They said they are working on it and more will be available. Some times it took a few days to resolve some non-urgent issues.

• Mindbody has a plethora of capabilities that range from something as simple as check in to more complex as reports. All in one spot.
• Mindbody has an over-the-phone support time and major of their team members are well versed and educated.
• Mindbody allows for you to cooperate with both your clients and your staffs needs.

Incentivized

• Registration and payment processing is good.
• Mobile app is included for all players at no extra cost.

• Some processes are not initially intuitive and take some training to learn.
• The price could be a little lower to help small business owners succeed.
• Some sort of alert when a client creates a profile and already has one.
• A way to view which clients haven't signed a waiver when logged into the staff computer.

Incentivized

• I had a couple of parents who had some initial problems with their accounts, which eventually got fixed.
• Few times the mobile app notifications arrived later.
• Sometimes it is confusing to switch between the mobile app and mobile browser view for certain confirmations.

Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.

Incentivized

Constant errors and TERRIBLE PRODUCT support

Fails at everything form availability to reliability.

Mindbody support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.

Incentivized

Sometimes it took time to resolve non-urgent issues.

Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.

Incentivized

SportsPlus is cost efficient when compared to others and it worked well in our initial evaluation which made it easy to go with SportsPlus.

Constant errors and ZERO support from the company.

• Working with the Mindbody software has been a very positive experience overall. i have only had a few problems arise but was able to get those squared away by taking with my boss.
• Mindbody keeps me positive about wanting to come in to work because I do not have to spend time scheduling and taking in payments. I just get to come in and teach my class which is what I really love to do and after a few clicks on my app it does the rest for me.
• The only negative impact Mindbody has had on me is that I have to carry my laptop computer around with me to classes since taking credit card payments does not work on the app. i also have to make sure i always have wifi available if i am using my laptop which i wouldn't have to if it worked on my phone.

• It simplified team management for all club teams.