TrustRadius: an HG Insights company

Microsoft Viva Goals (discontinued) vs. ServiceNow HR Service Delivery

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Viva Goals (discontinued)

    Score8.7 out of 10
    N/AMicrosoft Viva Goals (formerly Ally, or Ally.io) was a Strategic Goal-Planning & Execution Management software. Ally.io became a Microsoft brand after the October 2021 acquisition, and is slated for retirement December 2025.

    $108

    per year per user

    ServiceNow HR Service Delivery

    Score9.1 out of 10
    N/AServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.N/A
    Pricing
    Microsoft Viva Goals (discontinued)ServiceNow HR Service Delivery
    Editions & Modules
    Microsoft Viva - Learn Module
    $48
    per year per user
    Microsoft Viva - Insights Module
    $48
    per year per user
    Microsoft Viva - Topics Module
    $48
    per year per user
    Microsoft Viva Suite
    $108
    per year per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Viva Goals (discontinued)ServiceNow HR Service Delivery
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    Microsoft Viva Goals (discontinued)ServiceNow HR Service Delivery
    Likelihood to Recommend
    8.0
    (3 ratings)
    9.3
    (3 ratings)
    User Testimonials
    Microsoft Viva Goals (discontinued)ServiceNow HR Service Delivery
    Likelihood to Recommend
    Discontinued Products
    Well suited for
    • Companies that have experience of using the OKR methodology and have a clear understanding of what it is
    • Companies that are planning to expand/scale the OKR program
    • Companies that are looking to reduce the effort involved in running the OKR program
    Ill-suited for:
    • Companies that are using OKRs for the first time and do not have a clear understanding of the methodology
    Incentivized
    Read full review
    ServiceNow
    The service request management function is excellent, but the system misses a bit in the UI (user interface) issue, which ends up being somewhat complex. So I believe there could be a tab on the platform with video tutorials to help with the experience, I don't know if it has, and if it does, it could have easier access so that all users know what it has and how to see it.
    Read full review
    Pros
    Discontinued Products
    • AI Copilot
    • Task reminder
    • Calendar event reminders
    • Helps me make more efficient and quicker social media post pushes that we do weekly
    Incentivized
    Read full review
    ServiceNow
    • Open IT tickets in a practical way.
    • Customer service with fast support.
    • Low cost.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Accelerate integrations and add more integrations.
    • Ally.io has room for improvement in providing benchmark in-depth analysis across industries, same-size companies, etc.
    • Ally.io can still improve upon some of its product features and communicating the releases. Videos have been extremely helpful.
    Incentivized
    Read full review
    ServiceNow
    • The tool is sometimes slow.
    • I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
    • Add more languages ​​to the tool.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    Ally was preferred over the alternatives due to the following:
    • Quick turnaround by reps
    • Detailed product demo
    • Ease of use in comparison other tools
    • Clarity in terms of how Ally.io could resolve Crayon's existing issues
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Return on Investment
    Discontinued Products
    • AI co-pilot makes it easier to be more direct and less "wordy"
    • Teams is a great program and I like how it's seamless and more advanced when you want to convert a file type.
    • Tasks section is great way to keep track of lists that I constantly forget. Now I just use my computer to keep track of my "to-do list"
    Incentivized
    Read full review
    ServiceNow
    • It frees your time and makes you more productive every day
    • It enables you to rapidly find and eliminate all the unnecessary things
    • It permits you to analyze more robust collections of info
    Incentivized
    Read full review
    ScreenShots