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Microsoft Teams vs. Skype for Business / Lync (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Teams

    Score7.7 out of 10
    N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    Skype for Business / Lync (discontinued)

    Score8.8 out of 10
    N/ASkype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.N/A
    Pricing
    Microsoft TeamsSkype for Business / Lync (discontinued)
    Editions & Modules
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft TeamsSkype for Business / Lync (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts are available for non profit organizations.—
    More Pricing Information
    Community Pulse
    Microsoft TeamsSkype for Business / Lync (discontinued)
    Considered Both Products
    Microsoft
    Chose Microsoft Teams
    Microsoft Teams essentially has taken over Skype for Business as the replacement all-in-one collaboration tool/platform. It is much more feature rich than Skype for Business, as it offers a lot more standard features that most organizations actually use. The ability to set …
    Incentivized
    Chose Microsoft Teams
    Teams is a natural evolution from a lot of Microsoft tools, mainly the communication ones (like Communicator, Lync, Skype for Business). It also integrated some features from other tools, like the ability to manage and share files from SharePoint sites.
    From what I know, Teams …
    Incentivized
    Chose Microsoft Teams
    We're transitioning from Skype for Business. I like the sharing capability in Teams. I have always had issues with things "freezing up" if someone sent me a screenshot via Skype. Not sure why, but it wasn't only me. With Teams, this is much easier and doesn't cause any …
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams was the successor to Skype for Business, so more of a forced upgrade. However, with O365, it is an integrated collaboration tool.
    Incentivized
    Chose Microsoft Teams
    Teams is the best of the company message tools that I have used so far because it integrates so many functionalities. Teams goes way beyond the instant messaging or video calls features with screen-sharing. It integrated with your calendar, enables you to do task tracking (e.g. …
    Incentivized
    Chose Microsoft Teams
    Skype is now Microsoft Teams only. And the UI of teams is way more flexible and strong than Skype. Slack and Microsoft Teams have there own specific features, both are awesome to use.Slack is less costlier than Microsoft Teams
    Incentivized
    Chose Microsoft Teams
    Teams are just way ahead of these platforms.
    The overall collaboration options and integration with other platforms and online usability options are great.
    With the mobile and web access options, you are truly able to collaborate and work wherever you are from whatever capable …
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams over powered the Skype for business due to few major reasons, like Ms teams is windows authentic application, Ms teams is best linked with other window's applications and as well as outlook and one drive.
    Ms teams allows much larger no. of people to join in a …
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams has far more features compared to Webex. It integrates Outlook 365 which is very useful during meetings.
    Incentivized
    Chose Microsoft Teams
    Teams is generally better and has a more professional "feel" than Skype, Google Meet, or Zoom.
    With Teams, access control is less easily managed than with Skype, Google Meet, or Zoom.
    Teams has better internal security than Zoom. I have never been "bombed" on Teams, whereas …
    Incentivized
    Chose Microsoft Teams
    [I believe] Microsoft [T]eams is better than both of these apps for a business like ours. [I]ts quick chat and perfect notification system helps us to chat fluid without any problems. It performs better than the chat systems on Zoom, and therefore this is the reason we stayed …
    Incentivized
    Chose Microsoft Teams
    Surely Microsoft Teams is a better option for organisations than the mentioned application. It has clearly taken over the lead within enterprises and government organizations, used by 65% of surveyed respondents. It offers more robust features which other apps don’t provide. It …
    Incentivized
    Chose Microsoft Teams
    Although competitors such as Slack and Webex can really stand up to MS Teams, our organization chose Teams as the predominant work communicator. Working within this decision, we are overall happy with the feature set that Teams provides. In my opinion, the advantages of its …
    Incentivized
    Chose Microsoft Teams
    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than …
    Incentivized
    Chose Microsoft Teams
    I've used Zoom a lot personally and at my church. It does some things, such as breakout rooms and invitiations, much better. However, it's not good at integrating with calendars, so for that, I like Microsoft Teams better.
    I've also used Skype a lot, but I don't use it any …
    Incentivized
    Chose Microsoft Teams
    Microsoft team is most powerful software that helps organization to improve the working process throw maintaining the better communication between them and most reliable to communication between each of us. you can chat with any person who is on Microsoft team and you can do …
    Incentivized
    Chose Microsoft Teams
    What we have used all these similar product for is collaboration, communication, and file sharing. Instead of using Zoom and Webex, we have consolidated communication on Microsoft Teams. I personally find Microsoft Teams much easier to use and better when it comes to …
    Incentivized
    Chose Microsoft Teams
    Some of the reasons for preference are high participant limit in online meetings, integration with many software, working together with project management tools, keeping an archive of the files shared in the work of the teams.
    Incentivized
    Chose Microsoft Teams
    We actually never asked to purchase Microsoft Teams. We got it within our Office/Microsoft 365 subscriptions. We were using Skype 4B within Department and when Teams was announced, within a week or two we tried to use Teams on Department level.
    Within first 6 months people …
    Incentivized
    Chose Microsoft Teams
    • Easier video calls with colleagues compared to WebEx
    • Easy to use when combined with other Microsoft products
    • A light platform which loads easily compared to other tools. It thus doesn't use much bandwidth.
    Incentivized
    Chose Microsoft Teams
    As our organization already has Office 365, it is very convenient for the users to use Microsoft Teams with a single username. In addition, it helps to connect the team members any time and from any location. This is really very beneficial for team productivity and gives …
    Incentivized
    Chose Microsoft Teams
    Skype Business and Discord are both products that I have used. Skype worked well for chatting and sharing files between users, although it was a little more simplified. Discord was similar to Skype, except functioned more like a forum with groups that were able to chat and …
    Incentivized
    Chose Microsoft Teams
    Skype works well for instant messaging compared to Microsoft Teams. It informs you better when you receive an instant message. Skype works well with meetings also.
    Incentivized
    Chose Microsoft Teams
    Microsoft Teams is much better than Skype as it does the core collaboration part much better: call quality, screens-hare, group call, etc. Microsoft Teams includes many tools that Skype doesn't have: knowledge base, task tracking, file sharing, etc. Finally, channels takes the …
    Incentivized
    Discontinued Products
    Chose Skype for Business / Lync (discontinued)
    Skype is a great tool to increase communication across an organization. I believe Microsoft Teams encourages greater collaboration amongst employees by making conversations and chats easily accessible and also keeping a history of conversations to allow users to pick up where …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Hangouts have the worst user interface I've ever seen on a web application. Skype is a separate purchase, while Office 365 includes Skype as part of the subscription. When it comes to competing with Skype, Hangouts needs an overhaul of the UI. We've made the switch to Microsoft …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Skype for Business was originally used as the de facto enterprise messaging app for our organization, but we have since changed to Microsoft Teams as it allows more built-in collaboration tools such as teams and integration to other apps like Outlook, SharePoint, Jira, …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    We were in between Microsoft Teams and Skype but selected Skype due to a more advantageous package for our company. It is also very easy to learn and use so the user training was minimal.
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Skype for Business is more limited than Microsoft Teams or Slack but it was already in place at the organization and thus was the solution we continued to use. Teams has a more complete integration with the Microsoft suite of products and the same is true with Slack and …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Of the five other products listed that I have used/evaluated (I have used them all), I would choose any one of them before using Skype for Business [(formerly Lync)] again. The one positive that Skype for Business has is that anyone that has used regular Skype will easily be …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Skype for Business makes it easier to group contacts and receive offline/online notifications. It is a great way to make small-group contacts and discuss things over text and phone. It makes business calls more manageable and more interactive to organize. It's helpful if I need …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Skype for Business's unique features offers many benefits. When I need to communicate with my colleagues, I rely on the chat function. Its interface is intuitive and has top-notch sound. Making groups is easy, and
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Skype enables me to have a conversation with people worldwide via calls or messaging, which is extremely convenient. We can share our work or presentation during the call by sending files, images, and even screen sharing. As a result of its superior video and audio quality, …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    We have recently started using the tools which I listed above, these are contemporary with all the additional features required for the world which is looking at the work from home option as the new normal, some functions in our organization are thinking of completely making …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Most of the above applications are more suited to the newer age smaller companies that can experiment and switch. Our primary use case for Skype for [Business] was an enterprise software for large-scale communication using Microsoft's suite of products and authentication at a …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Skype for Business (formerly Lync) at one time was the industry standard for communication and video calls. But times change, features adapt, and companies move on to new software focuses. That is what happened with Skype. If you use Skype for Business (formerly Lync), it …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Skype for Business existing before all these other softwares were present.
    So legacy is maintained by Skype.
    Main feature that stacks up Skype against all of the mentioned apps is security provided by Skype for Business apps. As we all know Zoom was not at all safe to use as lots …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    We have switched to Teams, and it does offer a lot more so I think that it was the right choice, but Skype [for Business (formerly Lync)] was a very functional tool. The main issues were the bandwidth issues. The work computers aren't particularly high in RAM or processing …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Skype for Business is effectively being phased out by MS Teams which is a natural evolution of the same but to compare against Zoom I would say that the VIDEO first element in Zoom is vastly superior and hence why Microsoft had to set a timescale for phasing out Skype for …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    All are variations on the same theme. They each have things they do better and things they do worse. In the case of Skype, I think the mobile integration is great, the browser support is so-so, and the security as a whole is weak. Others have things like individualized URLs …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Today it's impossible to recommend Skype for Business for any new customer. Online is end of life at the end of July and on-prem slowly loses support over the next few years. Switch to either Teams (Same license) or another product. In reviewing other products we chose Teams …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    I think that overall Skype is better product compared to GoToMeeting, as it is more functional and can be better integrated in an overall working environment of a firm. GoToMeeting has a better video quality in my opinion, but it is also less reliable (there are constant lags …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Skype still has its own place when it comes to the chatting apps competition. Its integration with Microsoft and other tools like Outlook makes it very intuitive and easy to use. I like the "show status" a lot too and it tells me whether a person is busy or available for …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    We have Skype and teams both in the company. Teams GUI is very great when compared to Skype and also it has more features and options.
    It works with other 365 products. File storage, video quality is much better. Also, application integration are tremendous. It shows best …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    We [use] Zoom at least 10x more often than Skype for Business, and even though I feel like Zoom has some very shady business practices, their recent security upgrades have been a really valuable way to feel safer about our calls. The biggest drawback on Zoom vs Skype for …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    Skype for Business is an easier tool to use overall in most cases, especially for individual/smaller scale collaboration, whereas tools such as Teams is more complicated to use (hence why a lot more features to learn with platforms such as Teams). For quick chatting with …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    The three are great tools, but each one have its set of benefits. Lync it's getting out of market, but certainly it still has a great market to those companies that are not worried with external communication, for example. Teams and Slack, have already this approach, but both …
    Incentivized
    Chose Skype for Business / Lync (discontinued)
    I have also used MS teams, and, while I find it similar, I feel like Skype is more user-friendly with the calling and messaging features that it has. Teams is good for meetings but Skype handles those as well also. Overall, Skype suits my needs. I have heard rumors that …
    Incentivized
    Key User Insights
    Would buy again
    89%
    Would buy again
    201 Answers
    80%
    Would buy again
    84 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    180 Answers
    94%
    Delivers good value for the price
    79 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    202 Answers
    92%
    Happy with the feature set
    97 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    115 Answers
    94%
    Lived up to sales and marketing promises
    46 Answers
    Implementation went as expected
    92%
    Implementation went as expected
    139 Answers
    93%
    Implementation went as expected
    56 Answers
    Features
    Microsoft TeamsSkype for Business / Lync (discontinued)
    Project Management
    Comparison of Project Management features of Microsoft Teams and Skype for Business / Lync (discontinued)
    Feature
    Microsoft Teams
    3.9
    192 Ratings
    65% below category average
    Skype for Business / Lync (discontinued)
    -
    Ratings
    Task Management4.5147 Ratings00 Ratings
    Gantt Charts2.976 Ratings00 Ratings
    Scheduling3.6162 Ratings00 Ratings
    Workflow Automation3.4101 Ratings00 Ratings
    Mobile Access4.9184 Ratings00 Ratings
    Search3.9169 Ratings00 Ratings
    Visual planning tools3.7118 Ratings00 Ratings
    Communication
    Comparison of Communication features of Microsoft Teams and Skype for Business / Lync (discontinued)
    Feature
    Microsoft Teams
    5.5
    201 Ratings
    36% below category average
    Skype for Business / Lync (discontinued)
    -
    Ratings
    Chat5.2200 Ratings00 Ratings
    Notifications4.7199 Ratings00 Ratings
    Discussions5.0187 Ratings00 Ratings
    Surveys4.3112 Ratings00 Ratings
    Internal knowledgebase3.7122 Ratings00 Ratings
    Integrates with GoToMeeting6.547 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts5.743 Ratings00 Ratings
    Integrates with Outlook9.1156 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Microsoft Teams and Skype for Business / Lync (discontinued)
    Feature
    Microsoft Teams
    4.4
    186 Ratings
    56% below category average
    Skype for Business / Lync (discontinued)
    -
    Ratings
    Versioning4.4130 Ratings00 Ratings
    Video files3.8158 Ratings00 Ratings
    Audio files4.3160 Ratings00 Ratings
    Document collaboration5.2173 Ratings00 Ratings
    Access control4.6156 Ratings00 Ratings
    Advanced security features3.4117 Ratings00 Ratings
    Integrates with Google Drive5.353 Ratings00 Ratings
    Device sync4.1132 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Microsoft Teams and Skype for Business / Lync (discontinued)
    Feature
    Microsoft Teams
    -
    Ratings
    Skype for Business / Lync (discontinued)
    8.0
    195 Ratings
    1% above category average
    High quality audio00 Ratings9.1191 Ratings
    High quality video00 Ratings9.0185 Ratings
    Low bandwidth requirements00 Ratings5.0181 Ratings
    Mobile support00 Ratings9.0146 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Microsoft Teams and Skype for Business / Lync (discontinued)
    Feature
    Microsoft Teams
    -
    Ratings
    Skype for Business / Lync (discontinued)
    7.0
    191 Ratings
    12% below category average
    Desktop sharing00 Ratings9.0191 Ratings
    Whiteboards00 Ratings5.0120 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Microsoft Teams and Skype for Business / Lync (discontinued)
    Feature
    Microsoft Teams
    -
    Ratings
    Skype for Business / Lync (discontinued)
    9.3
    188 Ratings
    11% above category average
    Calendar integration00 Ratings10.0174 Ratings
    Meeting initiation00 Ratings9.5182 Ratings
    Integrates with social media00 Ratings8.182 Ratings
    Record meetings / events00 Ratings9.0143 Ratings
    Slideshows00 Ratings10.0115 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Microsoft Teams and Skype for Business / Lync (discontinued)
    Feature
    Microsoft Teams
    -
    Ratings
    Skype for Business / Lync (discontinued)
    7.5
    173 Ratings
    9% below category average
    Live chat00 Ratings8.5171 Ratings
    Audience polling00 Ratings7.094 Ratings
    Q&A00 Ratings7.094 Ratings
    Online Events Security
    Comparison of Online Events Security features of Microsoft Teams and Skype for Business / Lync (discontinued)
    Feature
    Microsoft Teams
    -
    Ratings
    Skype for Business / Lync (discontinued)
    6.8
    156 Ratings
    18% below category average
    User authentication00 Ratings9.0142 Ratings
    Participant roles & permissions00 Ratings8.5148 Ratings
    Confidential attendee list00 Ratings3.0109 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Microsoft Teams and Skype for Business / Lync (discontinued)
    Feature
    Microsoft Teams
    -
    Ratings
    Skype for Business / Lync (discontinued)
    7.8
    1 Ratings
    1% below category average
    Video conferencing00 Ratings7.01 Ratings
    Audio conferencing00 Ratings8.01 Ratings
    Video screen sharing00 Ratings8.01 Ratings
    Instant messaging00 Ratings8.01 Ratings
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    Microsoft TeamsSkype for Business / Lync (discontinued)
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    Flock
    Score9.1 out of 10
    ClickMeeting
    Score7.7 out of 10
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    Microsoft Viva Engage
    Score7.9 out of 10
    JioMeet
    Score10 out of 10
    Enterprises
    Google Keep
    Score9.9 out of 10
    Webex Meetings
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft TeamsSkype for Business / Lync (discontinued)
    Likelihood to Recommend
    5.1
    (278 ratings)
    8.4
    (198 ratings)
    Likelihood to Renew
    3.7
    (9 ratings)
    9.0
    (7 ratings)
    Usability
    4.9
    (62 ratings)
    9.0
    (14 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (113 ratings)
    8.5
    (40 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    7.0
    (2 ratings)
    Contract Terms and Pricing Model
    6.3
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (7 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft TeamsSkype for Business / Lync (discontinued)
    Likelihood to Recommend
    Microsoft
    Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
    Incentivized
    Read full review
    Discontinued Products
    Skype for Business, now part of Microsoft Teams is a remote/virtual team collaboration tool must have...especially if you already use Microsoft tools. Of course, since it now part of an MS 365 subscription, it really doesn't make sense to use anything else. It is easy to use and just works. I'm not sure how anyone who works with digital files/documents and needs to work with other people doing similar work can be effective without such a tool. Of course, there are a number of alternatives like Zoom or Webex, but why pay or use another separate tool if you don't need to. :-)
    Incentivized
    Read full review
    Pros
    Microsoft
    • Virtual meetings - ease of set up and execution
    • File sharing! We build channels for projects, and being able to invite only project members is huge!
    • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
    Incentivized
    Read full review
    Discontinued Products
    • Instant messaging to anyone who we know only by name/email. Even if they're offline, they get the message in missed convos and a notification automatically goes to them via Outlook mail. All conversations are saved and accessible via Outlook.
    • Video and voice calls are a norm in the WFH scenario, and an average employee has around 4-5 calls a day. Skype gives notifications for upcoming meetings, allows easy scheduling via outlook calendar, and its audio/video quality [is] reasonably good compared to the amount of data it consumes.
    • Status availabilities - in the WFH scenario, you could be off for lunch, out of office, busy, sharing screens - and might not want to be disturbed. Skype allows you to do that, and in case you're off, ensures that you know that you have missed messages.
    • Screen sharing - we have to share screens at least once or twice a day with a coworker when working on some issues/features, and Skype easily lets us do that. One of the best things about Skype is that the screen can be shared without being on a video/voice call - which is of immense advantage because oftentimes, you could prefer sharing the screen, while it [is] too noisy to talk.
    Read full review
    Cons
    Microsoft
    • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
    • It uses lots of computational resources while running and thus, slows down the system sometimes.
    • It allows a few channels per team. The number of channels could be increased for better productivity.
    Incentivized
    Read full review
    Discontinued Products
    • Connection issues can be hard to diagnose when they come up(as some knowledge of server information may be needed to reestablish as the connection troubleshooting options on the sky are not as user-friendly as the rest of the platform.
    • Some issues setting up camera/sound could use more info on troubleshooting options with playback sound, video, etc.
    • Statuses sometimes are unreliable and do not display correctly .
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Incentivized
    Read full review
    Discontinued Products
    The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
    Incentivized
    Read full review
    Usability
    Microsoft
    User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
    Incentivized
    Read full review
    Discontinued Products
    Very easy to use. Even though Microsoft Teams has a lot of features and integrations, as a user I feel completely comfortable on finding what I need, getting information about the app extensions and using them. It's a very comprehensive tool, intuitive design and does not make me feel tired to be using it. I am glad with the current experience.
    Read full review
    Reliability and Availability
    Microsoft
    Rare, but outages do happen
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Performance
    Microsoft
    Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    Microsoft
    Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
    Read full review
    Discontinued Products
    I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
    Incentivized
    Read full review
    Implementation Rating
    Microsoft
    I find everything I need for my day-to-day work.
    Incentivized
    Read full review
    Discontinued Products
    Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
    Read full review
    Discontinued Products
    For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Read full review
    Discontinued Products
    No answers on this topic
    Scalability
    Microsoft
    It does not appear to have a limit to how many teams and employees we can have using it
    Incentivized
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    Discontinued Products
    No answers on this topic
    Professional Services
    Microsoft
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
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    Discontinued Products
    No answers on this topic
    Return on Investment
    Microsoft
    • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
    • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
    Incentivized
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    Discontinued Products
    • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
    • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
    Incentivized
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    ScreenShots