Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more.
It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.
$1,323
ServicePro
Score 6.0 out of 10
N/A
ServicePro is an IT service management solution that can be hosted on-premise or deployed through the cloud. It includes features such as change, incident / task, and project management.
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Pricing
Microsoft System Center
ServicePro
Editions & Modules
Standard Edition
$1323
Datacenter Edition
$3607
No answers on this topic
Offerings
Pricing Offerings
Microsoft System Center
ServicePro
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Microsoft System Center
ServicePro
Features
Microsoft System Center
ServicePro
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Microsoft System Center
-
Ratings
ServicePro
7.1
Ratings
13% below category average
Organize and prioritize service tickets
00 Ratings
8.00 Ratings
Expert directory
00 Ratings
7.00 Ratings
Service restoration
00 Ratings
7.00 Ratings
Self-service tools
00 Ratings
5.00 Ratings
Subscription-based notifications
00 Ratings
9.00 Ratings
ITSM collaboration and documentation
00 Ratings
8.00 Ratings
ITSM reports and dashboards
00 Ratings
6.00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Microsoft System Center
-
Ratings
ServicePro
8.5
Ratings
3% above category average
Configuration mangement
00 Ratings
8.00 Ratings
Policy and contract enforcement
00 Ratings
9.00 Ratings
Change management
Comparison of Change management features of Product A and Product B
We used a product before that was designed to prevent users making changes and saving files to the desktop computer. This required a renewal of the license. By using SCCM in our environment we were able to discontinue using that product because SCCM allows us to completely restore a machine back to the original configuration. We have taught our users to save their individual work on either a network drive or a cloud drive. By doing this, if we do a re-image of their machine they have lost no data, and it makes for a faster resolution. In some instances having a computer in our SCCM environment it can become cumbersome when creating new users for very specific purposes. It can be done by creating new organizational units and applying new policies but when in a pinch it can be frustrating. For the most part we have tried to make "new" purpose images and groups to at least accommodate a quick install.
ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around.
Provides our users the ability to deploy and manage our own datacenter based on defined software with understandable solutions for storage, compute, networking and security.
We are able to update at once all the computers from all departments without having to install the OS on every computer.
It allows us to have everything in one place for database management and datacenter inspection as well.
Needs web based storefront for requesting new software
Needs ability to manage the packaging work flow better
Sometimes is slow to download and there is no indication the entire catalog is being loaded, resulting in confused users not being able to find common software in the available list.
No matter our issues with the software, its ability to centrally manage systems, patch, image, and remote help users has far exceeded our timeliness to help staff. Its ability to keep current, enable us to keep the network secure, and standardize our end-user experience has saved us many hours, dollars, and time every day.
If I had to dislike something about the system it would be how much it changes once you upgrade. This could be more of a problem of mine since I get used to one way and don't like it when it changes so much. I am enjoying the newest update, but it is a mess when you are actually going through the upgrades.
None. We are a Microsoft business, and this is THE tool for imaging, packaging, remote support, and antivirus management. Microsoft's tool is the best for managing its software, systems, and antivirus clients. I will say that Microsoft Intune, the cloud platform, can be used for those with heavy 365 usage, but for us, that does not meet our current company needs.
We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us during our trial period with them.
We have been able to automate our patch management, firmware and other security concerns.
We have a standardized "image" ensuring our setup is consistent across the enterprise. This alone has saved us in time to support and time to understand how to use our desktops.
