ServicePro is an IT service management solution that can be hosted on-premise or deployed through the cloud. It includes features such as change, incident / task, and project management.
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Pricing
ServicePro
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
ServicePro
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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More Pricing Information
Features
ServicePro
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ServicePro
7.1
Ratings
13% below category average
Organize and prioritize service tickets
8.00 Ratings
Expert directory
7.00 Ratings
Service restoration
7.00 Ratings
Self-service tools
5.00 Ratings
Subscription-based notifications
9.00 Ratings
ITSM collaboration and documentation
8.00 Ratings
ITSM reports and dashboards
6.00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ServicePro
8.5
Ratings
3% above category average
Configuration mangement
8.00 Ratings
Policy and contract enforcement
9.00 Ratings
Change management
Comparison of Change management features of Product A and Product B
ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around.
We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us during our trial period with them.
