ServicePro

ServicePro

ServicePro

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ServicePro	Score 6.0 out of 10	N/A	ServicePro is an IT service management solution that can be hosted on-premise or deployed through the cloud. It includes features such as change, incident / task, and project management.	N/A

Pricing

ServicePro

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
ServicePro
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Features

ServicePro

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	ServicePro 7.1 Ratings 13% below category average
Organize and prioritize service tickets	8.00 Ratings
Expert directory	7.00 Ratings
Service restoration	7.00 Ratings
Self-service tools	5.00 Ratings
Subscription-based notifications	9.00 Ratings
ITSM collaboration and documentation	8.00 Ratings
ITSM reports and dashboards	6.00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	ServicePro 8.5 Ratings 3% above category average
Configuration mangement	8.00 Ratings
Policy and contract enforcement	9.00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	ServicePro 8.0 Ratings 5% below category average
Service-level management	8.00 Ratings

Best Alternatives
	ServicePro
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.2 out of 10
All Alternatives	View all alternatives

User Ratings
	ServicePro
Likelihood to Recommend	6.0 (0 ratings)

User Testimonials
	ServicePro
Likelihood to Recommend	ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around. Incentivized Verified User Anonymous Read full review
Pros	Mobile Application Job Scheduling Incentivized Verified User Anonymous Read full review
Cons	Rigid System Design / complex backend model for api access Cumbersome to build inspections Inability to associate Inspections to Appointments, only work orders No batch update capabilities Incentivized Verified User Anonymous Read full review
Alternatives Considered	We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us during our trial period with them. Incentivized Verified User Anonymous Read full review
Return on Investment	Positive ROI: Increased order fulfillment qty Positive ROI: Eliminated errors in our work order process Negative ROI: Limited visibility to track work order success rates, poor association of inspection to appointment record Incentivized Verified User Anonymous Read full review
ScreenShots