Microsoft System Center vs. Quest Rapid Recovery

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft System Center
Score 9.0 out of 10
N/A
Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.
$1,323
Quest Rapid Recovery
Score 5.0 out of 10
N/A
Quest Rapid Recovery is a data backup and restore offering from Dell. It provides virtual standby, encryption, replication, deduplication, and the ability for users to run without restore.
$1,819.99
Pricing
Microsoft System CenterQuest Rapid Recovery
Editions & Modules
Standard Edition
$1323
Datacenter Edition
$3607
License + 1 Year 24/7 Maintenance
1,819.99
Offerings
Pricing Offerings
Microsoft System CenterQuest Rapid Recovery
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft System CenterQuest Rapid Recovery
Features
Microsoft System CenterQuest Rapid Recovery
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Microsoft System Center
-
Ratings
Quest Rapid Recovery
8.6
Ratings
1% above category average
Universal recovery00 Ratings6.00 Ratings
Instant recovery00 Ratings3.00 Ratings
Recovery verification00 Ratings8.00 Ratings
Business application protection00 Ratings8.00 Ratings
Multiple backup destinations00 Ratings10.00 Ratings
Incremental backup identification00 Ratings10.00 Ratings
Backup to the cloud00 Ratings10.00 Ratings
Deduplication and file compression00 Ratings10.00 Ratings
Snapshots00 Ratings10.00 Ratings
Flexible deployment00 Ratings8.00 Ratings
Management dashboard00 Ratings7.00 Ratings
Platform support00 Ratings10.00 Ratings
Retention options00 Ratings10.00 Ratings
Encryption00 Ratings10.00 Ratings
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Microsoft System CenterQuest Rapid Recovery
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User Ratings
Microsoft System CenterQuest Rapid Recovery
Likelihood to Recommend
9.0
(0 ratings)
7.0
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
8.0
(0 ratings)
10.0
(0 ratings)
Implementation Rating
-
(0 ratings)
6.0
(0 ratings)
User Testimonials
Microsoft System CenterQuest Rapid Recovery
Likelihood to Recommend
We used a product before that was designed to prevent users making changes and saving files to the desktop computer. This required a renewal of the license. By using SCCM in our environment we were able to discontinue using that product because SCCM allows us to completely restore a machine back to the original configuration. We have taught our users to save their individual work on either a network drive or a cloud drive. By doing this, if we do a re-image of their machine they have lost no data, and it makes for a faster resolution. In some instances having a computer in our SCCM environment it can become cumbersome when creating new users for very specific purposes. It can be done by creating new organizational units and applying new policies but when in a pinch it can be frustrating. For the most part we have tried to make "new" purpose images and groups to at least accommodate a quick install.
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I belive AppAssure is now part of the Dell protection Suite. We have a very messy backup process where we run several backup products: one product for virtual, one for physical, Appassure for special backup needs. If you are looking at AppAssure, ask yourself if you're willing to use the entire backup suite from Dell. I feel one of the key things for backup is a single pane of glass. Can you manage a majority of your backup needs and processes from this one product
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Pros
  • Provides our users the ability to deploy and manage our own datacenter based on defined software with understandable solutions for storage, compute, networking and security.
  • We are able to update at once all the computers from all departments without having to install the OS on every computer.
  • It allows us to have everything in one place for database management and datacenter inspection as well.
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  • Backup email reporting is good.
  • Deduplication makes backing up larger jobs much more manageable.
  • Restoring files is fairly simple and quick.
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Cons
  • Needs web based storefront for requesting new software
  • Needs ability to manage the packaging work flow better
  • Sometimes is slow to download and there is no indication the entire catalog is being loaded, resulting in confused users not being able to find common software in the available list.
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  • We have many repository corruptions and have to blow our backups away. I would not recommend using this if you are keeping a long retention.
  • We upgraded the agent and it created a new base image. Duplicate base images are eating up into our repository space.
  • I would like to see the repositories go away and use the type that was introduced for replay.
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Usability
No matter our issues with the software, its ability to centrally manage systems, patch, image, and remote help users has far exceeded our timeliness to help staff. Its ability to keep current, enable us to keep the network secure, and standardize our end-user experience has saved us many hours, dollars, and time every day.
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No answers on this topic
Support Rating
If I had to dislike something about the system it would be how much it changes once you upgrade. This could be more of a problem of mine since I get used to one way and don't like it when it changes so much. I am enjoying the newest update, but it is a mess when you are actually going through the upgrades.
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In the very few instances we've needed support they have been quick, friendly, knowledgeable, and dedicated to servicing our needs. That has only improved since AppAssure was bought out by Quest.
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Implementation Rating
No answers on this topic
Our initial installation really was not optimum. With the help from Dell Profession Services we were able to get our implementation sized correctly and better understand how to get better deduplication results
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Alternatives Considered
None. We are a Microsoft business, and this is THE tool for imaging, packaging, remote support, and antivirus management. Microsoft's tool is the best for managing its software, systems, and antivirus clients. I will say that Microsoft Intune, the cloud platform, can be used for those with heavy 365 usage, but for us, that does not meet our current company needs.
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Price, features, and ease of use made AppAssure an easy decision for us.
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Return on Investment
  • We have been able to automate our patch management, firmware and other security concerns.
  • We have a standardized "image" ensuring our setup is consistent across the enterprise. This alone has saved us in time to support and time to understand how to use our desktops.
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  • Because the backup software is so scalable for a Managed Service Provider, it has made managing backups for our clients daily very easy and low effort, thus increasing our revenue.
  • The software runs on a wide range of hardware which has made repurposing older equipment a very effective way of deploying it to our clients cheaply.
  • We have used the backup software for approximately 8-10 years, however the software does not seem to be getting heavily developed which means in comparison to other vendors it is going to quickly become obsolete.
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ScreenShots