Microsoft Power Automate vs. Zapier

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Power Automate
Score 8.3 out of 10
N/A
Microsoft Power Automate is an advanced automation platform offering a range of features, including AI-powered automation, robotic process automation (RPA), business process automation (BPA), digital process automation (DPA), and process/task mining. The platform aims to empower organizations to securely automate their operations at scale by leveraging low-code and AI technologies.
$15
per month per user
Zapier
Score 9.1 out of 10
N/A
The Zapier Automation Platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.
$29.99
per month 750 tasks per month
Pricing
Microsoft Power AutomateZapier
Editions & Modules
Power Automate Premium
$15
per month per user
Power Automate Process
$150
per month per bot
Hosted RPA add-on
$215
per month per bot
Process Mining add-on
$5,000
per month per tenant
Starter
$29.99
per month 750 tasks per month
Professional
$73.50
per month 2k tasks per month
Team
$103.50
per month 2k tasks per month
Company
Contact Sales
Offerings
Pricing Offerings
Microsoft Power AutomateZapier
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details33% discount for annual pricing.
More Pricing Information
Community Pulse
Microsoft Power AutomateZapier
TrustRadius Insights
Microsoft Power AutomateZapier
Highlights

TrustRadius
Research Team Insight
Published

Both Microsoft Power Automate and Zapier excel in automating business workflows across various software applications, but they are often adopted by different user demographics and for slightly varying purposes. Users of Microsoft Power Automate have highlighted its seamless integration within the Microsoft ecosystem, which significantly enhances productivity for organizations heavily invested in Microsoft products like SharePoint, Outlook, and Teams. This makes it particularly useful in corporate environments where workflows are primarily centered around Microsoft applications. In contrast, Zapier is often preferred in environments where there is a need to connect a broader range of apps outside the Microsoft suite. It is lauded for its ability to link over 3,000 apps, making it incredibly versatile for startups and smaller companies that utilize a diverse array of cloud services.

Zapier users have emphasized the ease of creating Zaps, workflows that link multiple applications to automate tasks without needing technical know-how. This accessibility has made Zapier particularly popular among non-technical users in marketing, sales, and operational roles who require automation across various applications like Google Sheets, Slack, and Mailchimp. On the other hand, users of Microsoft Power Automate often point out the advantage of deep integration with AI Builder and Power BI, tools that provide advanced data handling and analytics capabilities. This makes Microsoft Power Automate a more attractive solution for users who need robust analytics and data transformation capabilities alongside automation.

While both platforms offer robust automation capabilities, the choice between Zapier and Microsoft Power Automate often comes down to the specific needs of the business in terms of which applications they use most and the level of complexity required in their automation workflows. Users who require straightforward, cross-app integration tend to prefer Zapier for its simplicity and wide app compatibility. Conversely, those embedded in the Microsoft environment with a need for advanced data operations are more likely to lean towards Microsoft Power Automate.

Features
Microsoft Power AutomateZapier
Cloud Data Integration
Comparison of Cloud Data Integration features of Product A and Product B
Microsoft Power Automate
-
Ratings
Zapier
8.6
Ratings
7% above category average
Pre-built connectors00 Ratings9.20 Ratings
Connector modification00 Ratings7.90 Ratings
Support for real-time and batch integration00 Ratings8.30 Ratings
Data quality services00 Ratings8.70 Ratings
Data security features00 Ratings9.20 Ratings
Monitoring console00 Ratings8.20 Ratings
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Microsoft Power AutomateZapier
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Score 9.0 out of 10
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Score 8.9 out of 10
Medium-sized Companies
CMW Platform
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Score 8.9 out of 10
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Score 9.5 out of 10
Enterprises
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Score 8.9 out of 10
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Score 9.5 out of 10
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User Ratings
Microsoft Power AutomateZapier
Likelihood to Recommend
7.8
(0 ratings)
9.4
(0 ratings)
Likelihood to Renew
9.3
(0 ratings)
10.0
(0 ratings)
Usability
9.0
(0 ratings)
9.0
(0 ratings)
Support Rating
7.9
(0 ratings)
1.0
(0 ratings)
In-Person Training
9.0
(0 ratings)
-
(0 ratings)
Online Training
8.9
(0 ratings)
-
(0 ratings)
Implementation Rating
7.5
(0 ratings)
-
(0 ratings)
Configurability
9.0
(0 ratings)
-
(0 ratings)
Ease of integration
8.5
(0 ratings)
-
(0 ratings)
Vendor post-sale
9.0
(0 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
Microsoft Power AutomateZapier
Likelihood to Recommend
We replaced all the classic SharePoint and Nintex-based workflows with Power Automate. This saved extra licensing costs and getaways from managing legacy workflows. Power Automate Designer is very user-friendly and requires no additional learning curve. We also use it to replace RPA solutions created with other platforms using the Power Automate Desktop application.
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If you have processes that are now managed and controlled using a spreadsheet, Zapier will give you a lot more control over what is happening and will help you increase productivity by eliminating simple steps such as sending emails and sharing information with your colleagues. It frees time for very transactional activities.
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Pros
  • Sending confirmation email to clients and user once the flow is triggered.
  • Fetching or Dumping files from one location to another if the flow is triggered.
  • Schedule flow helps to send alerts and triggers the flow at a specific interval of time to carry out the required task.
  • Power Automate also be used to convert any file format to a specific file format and save it to the required location
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  • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
  • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
  • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
  • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
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Cons
  • No activity disable feature in the workflow, this would have saved lot of time
  • Allow turn off feature to not trigger any pending runs in the queue or add new feature to just run pending runs when the workflow is turned off
  • Allow easy copy and paste activities from UI
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  • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
  • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
  • Communication when support is actually needed basically doesn't happen
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Likelihood to Renew
Power Automate is a great product that has a vast array of options on how to use it. Your imagination is the only hurdle with using Power Automate as there is no limit to what can be done with the system. It has brought a lot of value to our business through the use of custom systems, connectors, and streamlining processes.
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Zapier is now very much an integral part of our business and we could not operate without it!
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Usability
For most tasks WinAutomation is great and easy to use. You just set up tasks on a step by step basis and you can even tell the program what to do when there is an error (such as continue with job). Sometimes with complicated web extraction jobs it would be good to be able to easily extract data from the web page source.
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The interface is very user-friendly, and there are also many tools to help a brand-new user get started. For example, you can put your Zap idea into the AI bot, and it will basically build a shell of your Zap to get started on. The format for each step within a Zap is also very helpful (set up the connection/app, set up the fields/details, then test).
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Support Rating
both Community support and Microsoft official support typically respond to (and resolve) reported issues in a VERY expedient manner, usually going above and beyond for education and bugfixing. I have been thoroughly impressed with the level of support I had been provided in the past.
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Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
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In-Person Training
after reviewing the main features of Power Automate, the Microsoft trainer focused on some of our real life use cases implementation, from simple to more advanced.
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No answers on this topic
Online Training
although it was productive, it is more difficult to stay focused and in a 7 hours a day online training (including screen share issues and the fact that the trainer just can't precisely show the exact location of your mistake)
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No answers on this topic
Implementation Rating
I had to migrate from Robocorp to Power Automate. The automation was using API and sharepoint. So it was better to use Power Automate instead of Robocorp so we did the migration. in some areas the migration was easy but creating flows and making it smaller codes was difficult. Debugging the code was tough so we took lots of time.
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No answers on this topic
Alternatives Considered
Power Automate can do many things that most platforms can't do as a 'citizen-developer' with no access to coding tools and deployment. It allows you to develop and deploy low/no-cost automation flows quickly. The blocks in Powert Automate do the API work for you, where you only need to connect the key data points and actions taken.
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We actually utilize both Integromat and Zapier at our company, for all the reasons detailed in this review. Though Zapier is excellent for simple client integrations, we often run into internal use cases that require complexity that Zapier cannot provide. Specifically working with API calls (not just webhooks), complex multi-step integrations with Routing/parsing/etc, and large volume integrations. Integromat is perfect for these use cases, but doesn’t provide the simplicity and account scalability that Zapier offers.
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Return on Investment
  • Automating emails for finance and payroll has not only saved hours of work for those departments but lowers the risk of human error.
  • Creating workflows and approvals for our goals and bonus system has saved everyone in the organization hours of manual work and MATH!
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  • It has saved me the money in hiring an administrative assistant
  • It also saved me the time it took to do these tasks
  • It also allowed me to automate things that increased my lead generation
  • It also allowed me to automate several processes
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ScreenShots

Microsoft Power Automate Screenshots

Screenshot of Microsoft Power Automate (Interface Screenshot) - Work Queues, Initial pageScreenshot of Microsoft Power Automate (Interface Screenshot) - Signed-in web portal home pageScreenshot of Microsoft Power Automate (Interface Screenshot) - Signed-in web portal create pageScreenshot of Microsoft Power Automate (Interface Screenshot) - Desktop designerScreenshot of Microsoft Power Automate (Interface Screenshot) - Hosted RPAScreenshot of Microsoft Power Automate (Interface Screenshot) - Display of DLP violations (on Run)