Microsoft Entra External ID vs. OpenText Identity and Access Management

It is not easy to calculate the actual ROI due to the difficult quantification of all factors, but it certainly contributed a lot in protecting, monitoring and controlling access to our system. It also made it much easier to detect vulnerable external users with simple and "easy to hack" passwords they use on multiple apps.

Team has been great. However, product needs lots of customization and this requires significant cost outside of licensing model.

• One of the things that Microsoft Entra External ID does really well is creating user logins, accounts and profile. It is very easy to create them, manage them and delete them. It is fast and reliant.
• Limit access or authorization feature. We can allow different levels of authorization and access. So that not all the employees would have access to all the data. Only some relaible employees would have access and power to change anything.
• Mutli factor authentication feature is also a really good feature to secure data. Even overseas vendors need MFS to login which gives double protection to our data.

Incentivized

• Good personnel/team
• Small company type customer service gives ease of access and sense of urgency

• Troubleshooting diagnostic logs effectively requires VS Code
• Group and role management requires additional effort
• The programming model (XML) could use some developer experience love

Incentivized

• Additional automation capabilities on the platform
• More configuration-driven approach
• Passwordless authentication

I find it easy to use. The usability is great. Every department uses it for different purposes. Everyone access information relevant to them. Since we've started to use this we have seen less security incidents.

Incentivized

Product needs high level of customization to compete with other products in this space.

• Dedicated customer success manager and deployment manager
• 1-800-like 24/7 support
• Very responsive technical team

The best selling points for Azure Active Directory B2C that stand out from the competition are:

• Pricing, both at small and very large scale (and in between), is hard to beat
• The seamless integration with Azure should make Azure Active Directory B2C the first choice of CIAM platform for anyone building on Azure
• Full compatibility with Azure AD's audit log format means Azure Active Directory B2C can be easily integrated into your SIEM tooling

Incentivized

OKTA Oracle Cloud Based Identity Platforms Salesforce IAM We did an open RFP and technology bakeoff for all providers, which including advanced IoT use cases, delegated admin use cases, and multiple password policy (13 independent use cases) in a two-week window. We were looking for configuration vs. customization capabilities inherent in the platforms. OpenText Identity and Access Management (IAM) Platform was the only provider that completed all the uses cases and provided a demo

• Having monthly active users billing was cost-effective.
• Helped with the IT support that was already managing the Azure platform of the company; this helped to manage the costs better and optimize them.

Incentivized

• Improved customer experience through a single identity across multiple business units
• Single bundled pricing model for features like SSO, MFA, directory services, identity event streaming, API usage, service-package-based access
• Reduced identity and access complexity when compared to on-premises based implementations