TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score7.4 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    NetSuite ERP

    Score8.1 out of 10
    N/ANetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.N/A
    Pricing
    Microsoft Dynamics 365NetSuite ERP
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365NetSuite ERP
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Users subscribe to NetSuite for an annual license fee. The license is made up of three main components: core platform, optional modules and the number of users. There is also a one-time implementation fee for initial setup. New modules and users and can be added as a business grows.
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365NetSuite ERP
    Considered Both Products
    Microsoft
    Chose Microsoft Dynamics 365
    Microsoft stands different from all of them. It's easy to use and comes with Microsoft's trust. On the basis of security, it's one of the best. It mainly solves the purpose and works as per desire. On the other hand, all the abovementioned items are also suitable for meeting …
    Incentivized
    Chose Microsoft Dynamics 365
    Overall the usability and multi-functionality of Microsoft Dynamics 365 is really what stood out to our leadership team and board. We were able to eliminate the need for multiple platforms and integrate a lot of our processes into one single platform. The idea is we can …
    Incentivized
    Chose Microsoft Dynamics 365
    Salesforce is a great product but it is also a pricey one too. I didn't help with the CRM selection. If I would choose between MS Dynamics CRM 2011 and Salesforce I would choose Salesforce, but after seeing 2014 and 2016 features, I would possibly change my mind, and I believe …
    Incentivized
    NetSuite
    Chose NetSuite ERP
    With its robust financial management, global capabilities, and industry-specific features, NetSuite ERP is a complete cloud-based solution that is perfect for expanding, multi-entity enterprises. Although it provides a single platform, it necessitates more training and …
    Incentivized
    Chose NetSuite ERP
    NetSuite vs. SAP Business One: SAP Business One is renowned for its capabilities, but it can be complex and costly to implement. NetSuite’s cloud-based nature appealed to us because of its flexibility and lower initial investment. We chose NetSuite for its agility and …
    Incentivized
    Chose NetSuite ERP
    I used Microsoft Dynamics 365 for several years at my prior company, and I would probably give NetSuite ERP the slight edge over Microsoft Dynamics. Netsuite is a little cleaner, easier to use and more customizable. We really appreciate the ongoing customer support from …
    Incentivized
    Chose NetSuite ERP
    We looked at SAP Business One, which is quite strong in financials and manufacturing, but we found it a bit rigid and more suitable for traditional industries rather than service and education-based organizations like ours. We also considered Microsoft Dynamics 365, which had …
    Incentivized
    Chose NetSuite ERP
    NetSuite ERP is one of the big player in accounting software. I have good working experience with this software. it helps us to do more smart work instead of hard work. Provide more features and making business numbers easy and accurate. Along with that if helps us in many ways …
    Incentivized
    Chose NetSuite ERP
    Netsuite has a much smaller learned curve and, overall, is easier to use and adapt to the needs of our finance teams.
    Incentivized
    Chose NetSuite ERP
    NetSuite ERP only offers a cloud model, vs. BC's on-prem and cloud models. However, this is not necessarily a bad thing. If you're deploying on-prem you may find yourself introducing all kinds of needless complexity you later regret. NetSuite ERP came fully-featured and remains …
    Incentivized
    Chose NetSuite ERP
    Nestuite is more suitable for bigger organizations at growth and scale stages with at least two subsidiaries that want to integrate lots of software tools.
    Incentivized
    Chose NetSuite ERP
    NetSuite ERP it probably the best of the ERP systems I have used. Quickbooks is really intended for smaller companies and SAP for very large (though it is not very flexible and navigation of the system is a nightmare). Openbravo was probably the most flexible of the systems but …
    Incentivized
    Chose NetSuite ERP
    for the price point and that would handle our usage billing needs Sage Intacct was the only option that competed -- visually and some key feature like saved searches/export, reporting and NSPB pushed NetSuite about Sage -- but overall we liked and trusted the sales team at …
    Incentivized
    Chose NetSuite ERP
    NetSuite ERP is the most mature of the 100% cloud based solution. Although I believe NetSuite ERP Professional Services and Support are relatively horrible, the NetSuite customer community is very strong. I'm always able to find instances of other customers experiencing the …
    Incentivized
    Chose NetSuite ERP
    It was a long time ago. They were very close, but NetSuite was cloud-based.
    Incentivized
    Chose NetSuite ERP
    Price, easy of deployment, user friendly
    Incentivized
    Chose NetSuite ERP
    NetSuite is almost as flexible as Odoo, but with a lot more out-of-the-box functionality.
    The strong base of out-of-the-box functionality tops dynamics but is a bit less then Infor.
    Infor is not flexible at all though, so NetSuite is the best choice of the four by far.
    Incentivized
    Chose NetSuite ERP
    the platform, for sure
    Incentivized
    Chose NetSuite ERP
    NetSuite has selected as it has manufacturing module and order routing capabilities.
    Incentivized
    Chose NetSuite ERP
    industry leader and the scalability is key for us to grow and add to the current system
    Incentivized
    Chose NetSuite ERP
    On more than one occasion, we have evaluated alternative software. No one has the depth and breadth of a solution (for us) than Oracle NetSuite. Again, they were first to the cloud market all the way back in 1998 and they have such a lead against the competition. Some of the …
    Incentivized
    Chose NetSuite ERP
    • Customer Support is good.
    • Implementation is faster than any other ERP
    • Relatively more flexible and easy to use.
    Incentivized
    Chose NetSuite ERP
    NetSuite is a very good product to have. It allows us to have accessibility to our reports whether we are working in the office or at home. NetSuite also has the ability to redo incorrect transactions. Other products I have used in the past do not have this kind of flexibility …
    Incentivized
    Chose NetSuite ERP
    Netsuite out performs
    Incentivized
    Chose NetSuite ERP
    Netwuite is far more customizable than some of the other products I worked with, and is feature-rich.
    Incentivized
    Chose NetSuite ERP
    NetSuite is the best ERP hands down
    Incentivized
    Chose NetSuite ERP
    Netsuite offers as much, if not more, than the competitors. The price modules can vary, and I find NetSuite's less transparent. However, we chose Netsuite for the investments they were making and the SCA web integration to ERP, not many have that function. The NetSuite/Oracle …
    Incentivized
    Key User Insights
    Would buy again
    88%
    Would buy again
    22 Answers
    94%
    Would buy again
    252 Answers
    Delivers good value for the price
    86%
    Delivers good value for the price
    19 Answers
    91%
    Delivers good value for the price
    215 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    22 Answers
    94%
    Happy with the feature set
    254 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    12 Answers
    79%
    Lived up to sales and marketing promises
    133 Answers
    Implementation went as expected
    86%
    Implementation went as expected
    18 Answers
    68%
    Implementation went as expected
    134 Answers
    Features
    Microsoft Dynamics 365NetSuite ERP
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    6.9
    70 Ratings
    11% below category average
    NetSuite ERP
    -
    Ratings
    Customer data management / contact management8.069 Ratings00 Ratings
    Workflow management8.067 Ratings00 Ratings
    Territory management6.051 Ratings00 Ratings
    Opportunity management7.063 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.066 Ratings00 Ratings
    Contract management7.052 Ratings00 Ratings
    Quote & order management6.048 Ratings00 Ratings
    Interaction tracking7.060 Ratings00 Ratings
    Channel / partner relationship management6.051 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    6.7
    55 Ratings
    12% below category average
    NetSuite ERP
    -
    Ratings
    Case management6.051 Ratings00 Ratings
    Call center management7.045 Ratings00 Ratings
    Help desk management7.049 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    7.5
    67 Ratings
    1% below category average
    NetSuite ERP
    -
    Ratings
    Lead management8.061 Ratings00 Ratings
    Email marketing7.062 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    8.3
    64 Ratings
    9% above category average
    NetSuite ERP
    -
    Ratings
    Task management8.059 Ratings00 Ratings
    Billing and invoicing management8.044 Ratings00 Ratings
    Reporting9.053 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    7.0
    65 Ratings
    8% below category average
    NetSuite ERP
    -
    Ratings
    Forecasting7.055 Ratings00 Ratings
    Pipeline visualization5.061 Ratings00 Ratings
    Customizable reports9.064 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    7.8
    67 Ratings
    4% above category average
    NetSuite ERP
    9.2
    74 Ratings
    19% above category average
    Custom fields8.165 Ratings00 Ratings
    Custom objects8.060 Ratings00 Ratings
    Scripting environment7.048 Ratings00 Ratings
    API for custom integration8.052 Ratings9.264 Ratings
    Plug-ins00 Ratings9.947 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    6.5
    62 Ratings
    24% below category average
    NetSuite ERP
    9.7
    81 Ratings
    17% above category average
    Single sign-on capability7.056 Ratings9.762 Ratings
    Role-based user permissions6.057 Ratings9.880 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    7.5
    37 Ratings
    2% above category average
    NetSuite ERP
    -
    Ratings
    Social data8.036 Ratings00 Ratings
    Social engagement7.037 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    6.5
    56 Ratings
    12% below category average
    NetSuite ERP
    -
    Ratings
    Marketing automation7.056 Ratings00 Ratings
    Compensation management6.029 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    7.0
    48 Ratings
    5% below category average
    NetSuite ERP
    -
    Ratings
    Mobile access7.048 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    1.1
    15 Ratings
    147% below category average
    Pay calculation00 Ratings1.013 Ratings
    Benefit plan administration00 Ratings1.010 Ratings
    Direct deposit files00 Ratings1.39 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    9.9
    72 Ratings
    31% above category average
    Dashboards00 Ratings9.971 Ratings
    Standard reports00 Ratings9.970 Ratings
    Custom reports00 Ratings9.970 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    7.9
    275 Ratings
    2% above category average
    Accounts payable00 Ratings8.6269 Ratings
    Accounts receivable00 Ratings8.6248 Ratings
    Global Financial Support00 Ratings9.926 Ratings
    Primary and Secondary Ledgers00 Ratings9.928 Ratings
    Journals and Reconciliations00 Ratings9.341 Ratings
    Configurable Accounting00 Ratings9.935 Ratings
    Standardized Processes00 Ratings9.937 Ratings
    Inventory Management
    Comparison of Inventory Management features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    9.1
    48 Ratings
    14% above category average
    Inventory tracking00 Ratings10.047 Ratings
    Automatic reordering00 Ratings8.928 Ratings
    Location management00 Ratings9.635 Ratings
    Order Management
    Comparison of Order Management features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    9.4
    220 Ratings
    18% above category average
    Pricing00 Ratings9.953 Ratings
    Order entry00 Ratings8.3216 Ratings
    Credit card processing00 Ratings8.937 Ratings
    Cost of goods sold00 Ratings9.548 Ratings
    Order Orchestration00 Ratings9.921 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    7.9
    216 Ratings
    5% above category average
    Billing Management00 Ratings8.6205 Ratings
    Cash and Asset Management00 Ratings9.927 Ratings
    Travel & Expense Management00 Ratings9.831 Ratings
    Budgetary Control & Encumbrance Accounting00 Ratings8.927 Ratings
    Period Close00 Ratings9.935 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    6.6
    32 Ratings
    14% below category average
    Budgeting and Forecasting00 Ratings6.026 Ratings
    Project Costing00 Ratings6.023 Ratings
    Cost Capture00 Ratings6.022 Ratings
    Capital Project Management00 Ratings4.014 Ratings
    Customer Contract Compliance00 Ratings9.913 Ratings
    Project Revenue Recognition00 Ratings6.922 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    4.1
    17 Ratings
    51% below category average
    Project Planning and Scheduling00 Ratings8.914 Ratings
    Task Insight for Project Managers00 Ratings3.311 Ratings
    Project Mobile Functionality00 Ratings3.010 Ratings
    Definable Resource Pools00 Ratings3.68 Ratings
    Grants Management
    Comparison of Grants Management features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    3.1
    12 Ratings
    82% below category average
    Award Lifecycle Management00 Ratings3.57 Ratings
    Procurement
    Comparison of Procurement features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    3.3
    19 Ratings
    71% below category average
    Bids Analyzed and Compared00 Ratings3.58 Ratings
    Contract Authoring00 Ratings1.910 Ratings
    Contract Repository00 Ratings3.58 Ratings
    Requisitions-to-Purchase Orders Integrated00 Ratings3.613 Ratings
    Supplier Management00 Ratings9.913 Ratings
    Risk Management
    Comparison of Risk Management features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    3.1
    11 Ratings
    71% below category average
    Risk Repository00 Ratings3.58 Ratings
    Control Management00 Ratings1.911 Ratings
    Control Efficiency Assessments00 Ratings3.57 Ratings
    Issue Detection00 Ratings3.58 Ratings
    Remediation and Certification00 Ratings3.58 Ratings
    Logistics
    Comparison of Logistics features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    3.1
    17 Ratings
    73% below category average
    Transportation Planning and Optimization00 Ratings2.89 Ratings
    Transportation Execution Management00 Ratings2.88 Ratings
    Trade and Customs Management00 Ratings2.88 Ratings
    Fulfillment Management00 Ratings9.914 Ratings
    Warehouse Workforce Management00 Ratings2.511 Ratings
    Manufacturing
    Comparison of Manufacturing features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    9.4
    16 Ratings
    24% above category average
    Production Process Design00 Ratings8.912 Ratings
    Production Management00 Ratings8.914 Ratings
    Configuration Management00 Ratings9.910 Ratings
    Work Execution00 Ratings9.912 Ratings
    Manufacturing Costs00 Ratings8.914 Ratings
    Supply Chain
    Comparison of Supply Chain features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    8.5
    141 Ratings
    18% above category average
    Forecasting00 Ratings8.817 Ratings
    Inventory Planning00 Ratings8.5138 Ratings
    Performance Monitoring00 Ratings8.914 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of Microsoft Dynamics 365 and NetSuite ERP
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    NetSuite ERP
    3.9
    13 Ratings
    59% below category average
    Proposal Management00 Ratings2.610 Ratings
    Product Master Data Management00 Ratings3.29 Ratings
    Best Alternatives
    Microsoft Dynamics 365NetSuite ERP
    Small Businesses
    Salesflare
    Score6 out of 10
    Zoho One
    Score8.9 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zoho One
    Score8.9 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Microsoft Dynamics AX (discontinued)
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Dynamics 365NetSuite ERP
    Likelihood to Recommend
    6.5
    (90 ratings)
    8.4
    (375 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    9.0
    (49 ratings)
    Usability
    6.5
    (20 ratings)
    8.2
    (235 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (16 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (15 ratings)
    Support Rating
    8.0
    (11 ratings)
    7.0
    (216 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (2 ratings)
    Online Training
    7.5
    (2 ratings)
    6.4
    (10 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    5.4
    (17 ratings)
    Configurability
    -
    (0 ratings)
    8.7
    (5 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    CPA Rating
    -
    (0 ratings)
    7.3
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (8 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    4.8
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    Microsoft Dynamics 365NetSuite ERP
    Likelihood to Recommend
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
    Read full review
    NetSuite
    Best suited for mid-market to lower scale enterprises (under 2,000 employees) especially if migrating from Quickbooks or another fragmented small business system. Also, multi-entity and global operational businesses are very well suited as there is robust functionality around multi-subsidiary, multi-currency and multi-tax controls. Finally, businesses with inventory & supply chain heavy businesses would find the functionality very useful as the system allows warehouse management, lot/batch tracking, fulfillment, etc. Not well suited for startups (a lot of functionality not needed) or very small businesses (under $3mm in revenues). Overkill in complexity and cost and implementation leg-work is necessary relative to the underlying operations of the business. Also, companies with a heavy manufacturing business (shop floor execution) lacks depth with true manufacturing ERPs like Epicor, Infor, etc. and companies expecting consumer grade UX feels like the interface isn't modern or very intuitive right out of the box.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    NetSuite
    • It gives high flexibility to maintain different kind of financial data with ease. It also support 606 standard.
    • Customisation is a key, whereas we can do as many customisation based on our critical financial need.
    • It is cloud based and easily scalable.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
    Read full review
    NetSuite
    • The area for the largest improvement needed is the implementation process. Especially when it comes down to an accounting based ERP setup rather than a CRM model. The experts should have accounting backgrounds in addition to the system knowledge for implementation.
    • There should be more training focused on the Dashboards and the maneuverability of the data focused for each graph or report within the dashboards.
    • The AP system is a little problematic with more complex company hierarchy. Due to the AP Invoice headers being driven by "main line" but the expense distribution being driven by journal entries - the AP aging is hard to verify the accuracy and can be distorted by different types of transactions.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    NetSuite
    NetSuite is able to cover all of our needs, spanning multiple departments and managerial levels. We use it daily for a multitude of functions, including creating promotions, estimating inventory, pulling historical reports, forecasting sales, and more. Overall, we're very satisfied with NetSuite as an ERP solution and recommend it to medium to large businesses.
    Incentivized
    Read full review
    Usability
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
    Read full review
    NetSuite
    NetSuite is a cloud tool, and is easy to implement for mid-sized organizations. It comes with standard forms/ printing layouts, and financial reporting (both summary and detailed), which are very handy for business users. In addition to these, with 99.99% service availability, NetSuite makes it one of the most reliable ERP tools available on the market.
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    No answers on this topic
    NetSuite
    It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
    Read full review
    Performance
    Microsoft
    No answers on this topic
    NetSuite
    Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
    Read full review
    NetSuite
    I would like to give 8 rating for NetSuite support and reason for that is below: Whenever we faced any technical or functional issues we tried to reach out to NEtSuite support but response was not immediate. We told them about the urgency of the issue but still we were not getting response on time. Then, we have to reach out to AE to get things resolved.
    Incentivized
    Read full review
    In-Person Training
    Microsoft
    No answers on this topic
    NetSuite
    I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
    Read full review
    Online Training
    Microsoft
    No answers on this topic
    NetSuite
    Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
    Read full review
    Implementation Rating
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
    Read full review
    NetSuite
    I felt NetSuite Professional Services did an excellent job of guiding us in the implementation. I also felt our internal teams were a little resistant to the change and engagement of new software. Had we performed better engaging and buying into the new software, I would be able to rate the implementation better. Therefore, the lower number should not be viewed as a deficiency with the software or the professional services teams, but as an reminder of how important complete buy-in from the local users is.
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
    Read full review
    NetSuite
    QuickBooks Online is, by far, a better and easier-to-use product for smaller companies. Only switch to Netsuite if you have to. We switched to NetSuite because we have numerous subsidiaries, and QuickBooks would not be able to handle the complexity.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    NetSuite
    No answers on this topic
    Scalability
    Microsoft
    No answers on this topic
    NetSuite
    We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
    Read full review
    Professional Services
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    NetSuite
    No answers on this topic
    Return on Investment
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
    Read full review
    NetSuite
    • NetSuite ERP has allowed us to see more clear details around where our business is financially which leads to smarter business decisions.
    • NetSuite ERP has freed up time that was spent on certain functions in our old accounting software, leading to more efficiency.
    • NetSuite ERP has given us more visibility across business divisions.
    Incentivized
    Read full review
    ScreenShots

    NetSuite ERP Screenshots

    Screenshot of one view into the most critical business processes.Screenshot of Netsuite's mobile-friendly design