Cortana (discontinued) vs. Workelevate Digital Employee Experience Platform

As a provider of software applications to the legal market there is not a huge amount that the Cortana Intelligence suite can be utilised for though at the speed that new features are being added I suspect that will change very quickly. However the current functionality is clearly really well suited for e-commerce companies or vertical markets where process is very prescriptive and linear.

Incentivized

Well, as mentioned in the earlier. Workelevate has helped us streamline our workforce performance by cutting IT tickets by ~35%, not just that it also improved the Device Management by proactively patching the system anamolies. Which turned out be a game changer for our users, and it admins.

• Ease of Integration for all AI services.
• Reduced time for development.
• A one stop for all AI related services.

Incentivized

• IT Copliot Features of self services
• Endpoint Managment
• AI Root Cause Analysis
• Self Healing
• Experience Management
• OS Patch Management

• The language understanding service can be a little overwhelming at first trying to understand the differnces between intents and entities

Incentivized

• Can introduce Endpoint Security
• Should Introduce MDM
• Third Party Application Patching

Easy to use UEM Dashboard, IT copilots gets integrated with already exisiting Workspace - no need of rip and replace. Integrates easily with our exisitng ITSM(Freshworks).

IBM Watson Assistant has been early into this market and has improved a lot over time compared to Azure AI Cortana. More documentation related to the services. But Ease of integration Azure AI ranks over IBM Watson Assistant. And again in terms of services offered under the ecosystem, Azure AI precedes IBM Watson Assitant.

Incentivized

Evaluating all these platform were a ache due to tool sprawl.

• We do not yet have measurements and impact indicators for the adoption of Azure IA. But I believe it will be of high impact in the years to come.
• We can improve our analysis and optimize team time
• We can improve our digitization

Incentivized

• ROI is still to be seen but it is on a positive path
• Employee statisfaction score with endpoints are really good.