Cortana (discontinued) vs. RedRoute

RedRoute

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cortana (discontinued)	Score 7.5 out of 10	N/A	Microsoft's Cortana was a general purpose productivity assistant, that has been deprecated as a standalone product.	N/A
RedRoute	Score 0.0 out of 10	Small Businesses (1-50 employees)	RedRoute's automated customer service voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues. RedRoute also works after hours, integrating with your existing CS systems to create detailed support tickets and call transcriptions for your staff. The vendor states…	$0.15 per automated call

Pricing

Cortana (discontinued)

RedRoute

Editions & Modules

No answers on this topic

Transportation Provider: $0.15
per automated call
Transportation Broker: $1
per automated call
eCommerce & Retail: $1.50
per automated call

Offerings

Pricing Offerings
Cortana (discontinued)	RedRoute
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

Pay per automated call - With RedRoute, you only pay for the calls we successfully handle. All calls that get forwarded to a live agent are free of charge. 25% of Customers Choose to Secure a Lower Price for a 1-3 year Commitment

More Pricing Information

Community Pulse
	Cortana (discontinued)	RedRoute

Best Alternatives
	Cortana (discontinued)	RedRoute
Small Businesses	Fin by Intercom Score 8.5 out of 10	Fin by Intercom Score 8.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cortana (discontinued)	RedRoute
Likelihood to Recommend	7.1 (0 ratings)	- (0 ratings)

User Testimonials
	Cortana (discontinued)	RedRoute
Likelihood to Recommend	As a provider of software applications to the legal market there is not a huge amount that the Cortana Intelligence suite can be utilised for though at the speed that new features are being added I suspect that will change very quickly. However the current functionality is clearly really well suited for e-commerce companies or vertical markets where process is very prescriptive and linear. Incentivized Rich Mephan Director of Research and Development Read full review	No answers on this topic
Pros	Ease of Integration for all AI services. Reduced time for development. A one stop for all AI related services. Incentivized Verified User Anonymous Read full review	No answers on this topic
Cons	The language understanding service can be a little overwhelming at first trying to understand the differnces between intents and entities Incentivized Rich Mephan Director of Research and Development Read full review	No answers on this topic
Alternatives Considered	IBM Watson Assistant has been early into this market and has improved a lot over time compared to Azure AI Cortana. More documentation related to the services. But Ease of integration Azure AI ranks over IBM Watson Assistant. And again in terms of services offered under the ecosystem, Azure AI precedes IBM Watson Assitant. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	We do not yet have measurements and impact indicators for the adoption of Azure IA. But I believe it will be of high impact in the years to come. We can improve our analysis and optimize team time We can improve our digitization Incentivized Fernanda Ministerio Especialista de Desenvolvimento Industrial Read full review	No answers on this topic
ScreenShots		RedRoute Screenshots