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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    ScriptMe Lite

    N/AN/AScriptMe Lite is a desktop transcription software. It is for both Mac and Windows, and allows unlimited audio and video transcription. It works offline, so files don't need to be uploaded to the cloud, and so that it is secure for businesses, government institutions, small businesses, startups and students.N/A
    Pricing
    MiContact CenterScriptMe Lite
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    MiContact CenterScriptMe Lite
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    MiContact CenterScriptMe Lite
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center and ScriptMe Lite
    Feature
    MiContact Center
    8.5
    2 Ratings
    2% above category average
    ScriptMe Lite
    -
    Ratings
    Agent dashboard9.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding8.42 Ratings00 Ratings
    Click-to-call (CTC)9.52 Ratings00 Ratings
    Warm transfer9.01 Ratings00 Ratings
    Predictive dialing7.52 Ratings00 Ratings
    Interactive voice response9.52 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking9.02 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center and ScriptMe Lite
    Feature
    MiContact Center
    8.6
    2 Ratings
    5% above category average
    ScriptMe Lite
    -
    Ratings
    Inbound call routing8.52 Ratings00 Ratings
    Omnichannel inbound routing9.01 Ratings00 Ratings
    Recording8.52 Ratings00 Ratings
    Quality management8.52 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting9.01 Ratings00 Ratings
    Live reporting9.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    User Ratings
    MiContact CenterScriptMe Lite
    Likelihood to Recommend
    9.5
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    MiContact CenterScriptMe Lite
    Likelihood to Recommend
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Read full review
    ScriptMe
    No answers on this topic
    Pros
    Mitel Networks Corporation
    No answers on this topic
    ScriptMe
    No answers on this topic
    Cons
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Read full review
    ScriptMe
    No answers on this topic
    Alternatives Considered
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Read full review
    ScriptMe
    No answers on this topic
    Return on Investment
    Mitel Networks Corporation
    No answers on this topic
    ScriptMe
    No answers on this topic
    ScreenShots

    ScriptMe Lite Screenshots

    Screenshot of ScriptMe Lite at a glance.