TrustRadius

MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Pricing
MiContact Center
Editions & Modules
Brightmetrics for Mitel MiContact Center
$7
per month
Offerings
Pricing Offerings
MiContact Center
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
MiContact Center
Features
MiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
Ratings
2% above category average
Agent dashboard9.00 Ratings
Validate callers8.00 Ratings
Outbound response9.00 Ratings
Call forwarding8.40 Ratings
Click-to-call (CTC)9.50 Ratings
Warm transfer9.00 Ratings
Predictive dialing7.50 Ratings
Interactive voice response9.50 Ratings
REST APIs8.00 Ratings
Call scripts8.00 Ratings
Call tracking9.00 Ratings
Multichannel integration8.00 Ratings
CRM software integration8.00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
MiContact Center
8.6
Ratings
5% above category average
Inbound call routing8.50 Ratings
Omnichannel inbound routing9.00 Ratings
Recording8.50 Ratings
Quality management8.50 Ratings
Call analytics8.00 Ratings
Historical reporting9.00 Ratings
Live reporting9.00 Ratings
Customer surveys9.00 Ratings
Customer interaction analytics8.00 Ratings
Best Alternatives
MiContact Center
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
All AlternativesView all alternatives
User Ratings
MiContact Center
Likelihood to Recommend
9.5
(0 ratings)
User Testimonials
MiContact Center
Likelihood to Recommend
I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.
Verified User
Anonymous
Read full review
Pros
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
Cons
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Alternatives Considered
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Return on Investment
  • Overall Support system
  • Great NPS score
  • No dropped calls
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
ScreenShots