TrustRadius

MiContact Center vs. parcelLab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
parcelLab
Score 9.0 out of 10
N/A
parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.N/A
Pricing
MiContact CenterparcelLab
Editions & Modules
Brightmetrics for Mitel MiContact Center
$7
per month
No answers on this topic
Offerings
Pricing Offerings
MiContact CenterparcelLab
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
MiContact CenterparcelLab
Features
MiContact CenterparcelLab
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
2 Ratings
2% above category average
parcelLab
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Validate callers8.01 Ratings00 Ratings
Outbound response9.02 Ratings00 Ratings
Call forwarding8.42 Ratings00 Ratings
Click-to-call (CTC)9.52 Ratings00 Ratings
Warm transfer9.01 Ratings00 Ratings
Predictive dialing7.52 Ratings00 Ratings
Interactive voice response9.52 Ratings00 Ratings
REST APIs8.01 Ratings00 Ratings
Call scripts8.01 Ratings00 Ratings
Call tracking9.02 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
MiContact Center
8.6
2 Ratings
5% above category average
parcelLab
-
Ratings
Inbound call routing8.52 Ratings00 Ratings
Omnichannel inbound routing9.01 Ratings00 Ratings
Recording8.52 Ratings00 Ratings
Quality management8.52 Ratings00 Ratings
Call analytics8.01 Ratings00 Ratings
Historical reporting9.01 Ratings00 Ratings
Live reporting9.01 Ratings00 Ratings
Customer surveys9.01 Ratings00 Ratings
Customer interaction analytics8.01 Ratings00 Ratings
Best Alternatives
MiContact CenterparcelLab
Small Businesses
CloudTalk
CloudTalk
Score 7.3 out of 10
Sogolytics
Sogolytics
Score 9.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.3 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiContact CenterparcelLab
Likelihood to Recommend
9.5
(2 ratings)
9.0
(1 ratings)
User Testimonials
MiContact CenterparcelLab
Likelihood to Recommend
Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
parcelLab
parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.
Verified User
Anonymous
Read full review
Pros
Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
parcelLab
  • Package Tracking
  • Returns Management
  • Delivery Forecast
Verified User
Anonymous
Read full review
Cons
Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
parcelLab
  • First setup takes time
  • Lots of features that can be explored
Verified User
Anonymous
Read full review
Alternatives Considered
Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
parcelLab
ParcelLab has better carrier integrations and much higher customizability
Verified User
Anonymous
Read full review
Return on Investment
Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
Verified User
Anonymous
Read full review
parcelLab
  • Less customer inquiries
  • Higher NPS score
  • reduced Customer service costs
Verified User
Anonymous
Read full review
ScreenShots

parcelLab Screenshots

Screenshot of Web shop integrations Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.Screenshot of Operations analytics Operational performance is at the heart of the customer experience, right alongside products and services. With the parcelLab portal users can analyze, compare and improve processes.Screenshot of Proactive communication Communicating directly with customers helps manage expectations, reduces inquiries and builds brand loyalty.Screenshot of Customer service Even if customers call, the user is already alerted to any problems and immediate access is provided to the back-end portal to resolve any issues quickly.Screenshot of Embedded content Delivers a personalized experience by adding relevant branded images, videos, recommendations or reviews to every touch point. This helps to leave a lasting impression and gives them a reason to come back, again and again…Screenshot of Returns and lifecycle At various touch points, customers are reminded about sending back their products and making the connection with warranties and repair processes. Users can still recover the returns revenue by getting customers to purchase something else instead.