TrustRadius

MiContact Center vs. Panviva

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Panviva
Score 8.0 out of 10
N/A
Supercharge agent productivity with contextual guidance designed for compliance.N/A
Pricing
MiContact CenterPanviva
Editions & Modules
Brightmetrics for Mitel MiContact Center
$7
per month
No answers on this topic
Offerings
Pricing Offerings
MiContact CenterPanviva
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
MiContact CenterPanviva
Features
MiContact CenterPanviva
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
Ratings
2% above category average
Panviva
-
Ratings
Agent dashboard9.00 Ratings00 Ratings
Validate callers8.00 Ratings00 Ratings
Outbound response9.00 Ratings00 Ratings
Call forwarding8.40 Ratings00 Ratings
Click-to-call (CTC)9.50 Ratings00 Ratings
Warm transfer9.00 Ratings00 Ratings
Predictive dialing7.50 Ratings00 Ratings
Interactive voice response9.50 Ratings00 Ratings
REST APIs8.00 Ratings00 Ratings
Call scripts8.00 Ratings00 Ratings
Call tracking9.00 Ratings00 Ratings
Multichannel integration8.00 Ratings00 Ratings
CRM software integration8.00 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
MiContact Center
8.6
Ratings
5% above category average
Panviva
-
Ratings
Inbound call routing8.50 Ratings00 Ratings
Omnichannel inbound routing9.00 Ratings00 Ratings
Recording8.50 Ratings00 Ratings
Quality management8.50 Ratings00 Ratings
Call analytics8.00 Ratings00 Ratings
Historical reporting9.00 Ratings00 Ratings
Live reporting9.00 Ratings00 Ratings
Customer surveys9.00 Ratings00 Ratings
Customer interaction analytics8.00 Ratings00 Ratings
Best Alternatives
MiContact CenterPanviva
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
Front
Front
Score 7.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiContact CenterPanviva
Likelihood to Recommend
9.5
(0 ratings)
-
(0 ratings)
User Testimonials
MiContact CenterPanviva
Likelihood to Recommend
I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
No answers on this topic
Cons
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
No answers on this topic
Alternatives Considered
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
No answers on this topic
Return on Investment
  • Overall Support system
  • Great NPS score
  • No dropped calls
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
No answers on this topic
ScreenShots

Panviva Screenshots

Screenshot of an example of the Panviva Homepage for Healthcare. Fully customizable with permissioning.Screenshot of an example of Panviva's Homepage for Contact Centers.Screenshot of Layered Content: The software allows the user to layer content, arming teams with the information they need in an uninterrupted navigation.Screenshot of WYSIWYG Editor: With templates and reusable content, users can structure, style and organize content without the need for code or help from an IT team.Screenshot of Panviva's processes for collaboration and feedbackScreenshot of an interactive process map that can be created in Panviva to help guide the user visually.