TrustRadius

MiContact Center vs. Ozonetel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Ozonetel
Score 9.3 out of 10
N/A
Ozonetel is a Cloud Telephony solution provider headquartered in San Jose, that enables businesses to communicate via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run contact center, provide call management tools, analytics tools to monitor and track the customer interaction. Marketers can use the platform to run marketing campaigns like miss call campaign, sms campaign, and email campaigns.
$30
per month per user
Pricing
MiContact CenterOzonetel
Editions & Modules
Brightmetrics for Mitel MiContact Center
$7
per month
Starter
$30
per month per user
Standard
$45
per month per user
Premium
$55
per month per user
Custom
Custom Pricing
Offerings
Pricing Offerings
MiContact CenterOzonetel
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
MiContact CenterOzonetel
Features
MiContact CenterOzonetel
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
Ratings
2% above category average
Ozonetel
-
Ratings
Agent dashboard9.00 Ratings00 Ratings
Validate callers8.00 Ratings00 Ratings
Outbound response9.00 Ratings00 Ratings
Call forwarding8.40 Ratings00 Ratings
Click-to-call (CTC)9.50 Ratings00 Ratings
Warm transfer9.00 Ratings00 Ratings
Predictive dialing7.50 Ratings00 Ratings
Interactive voice response9.50 Ratings00 Ratings
REST APIs8.00 Ratings00 Ratings
Call scripts8.00 Ratings00 Ratings
Call tracking9.00 Ratings00 Ratings
Multichannel integration8.00 Ratings00 Ratings
CRM software integration8.00 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
MiContact Center
8.6
Ratings
5% above category average
Ozonetel
-
Ratings
Inbound call routing8.50 Ratings00 Ratings
Omnichannel inbound routing9.00 Ratings00 Ratings
Recording8.50 Ratings00 Ratings
Quality management8.50 Ratings00 Ratings
Call analytics8.00 Ratings00 Ratings
Historical reporting9.00 Ratings00 Ratings
Live reporting9.00 Ratings00 Ratings
Customer surveys9.00 Ratings00 Ratings
Customer interaction analytics8.00 Ratings00 Ratings
Best Alternatives
MiContact CenterOzonetel
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiContact CenterOzonetel
Likelihood to Recommend
9.5
(0 ratings)
-
(0 ratings)
User Testimonials
MiContact CenterOzonetel
Likelihood to Recommend
I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
No answers on this topic
Cons
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
No answers on this topic
Alternatives Considered
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
No answers on this topic
Return on Investment
  • Overall Support system
  • Great NPS score
  • No dropped calls
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
No answers on this topic
ScreenShots