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MiContact Center vs. Miuros

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MiContact Center

7 Reviews and Ratings

Miuros

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    		N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Miuros

    		N/AN/AMiuros is a customer experience management software that aims to turn data into actionable insights with AI-powered analytics, quality assurance and automation. It is for international & scaling customer service teams, and its intelligence suite helps use customer service data to improve quality assurance.

    $20

    per month

    Pricing
    MiContact CenterMiuros
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Basic - Quality Assurance
    €20
    per month
    Basic - Analytics
    €20
    per month
    Pro - Intelligence Suite
    €30
    per month
    Pro - Productivity Suite
    €30
    per month
    Offerings
    Pricing Offerings
    MiContact CenterMiuros
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    MiContact CenterMiuros
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center and Miuros
    Feature
    MiContact Center
    8.5
    2 Ratings
    2% above category average
    Miuros
    -
    Ratings
    Agent dashboard9.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding8.42 Ratings00 Ratings
    Click-to-call (CTC)9.52 Ratings00 Ratings
    Warm transfer9.01 Ratings00 Ratings
    Predictive dialing7.52 Ratings00 Ratings
    Interactive voice response9.52 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking9.02 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center and Miuros
    Feature
    MiContact Center
    8.6
    2 Ratings
    5% above category average
    Miuros
    -
    Ratings
    Inbound call routing8.52 Ratings00 Ratings
    Omnichannel inbound routing9.01 Ratings00 Ratings
    Recording8.52 Ratings00 Ratings
    Quality management8.52 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting9.01 Ratings00 Ratings
    Live reporting9.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    User Ratings
    MiContact CenterMiuros
    Likelihood to Recommend
    9.5
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    MiContact CenterMiuros
    Likelihood to Recommend
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Nithin Rao
    Operations Manager
    Read full review
    Miuros
    No answers on this topic
    Pros
    Mitel Networks Corporation
    No answers on this topic
    Miuros
    No answers on this topic
    Cons
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Nithin Rao
    Operations Manager
    Read full review
    Miuros
    No answers on this topic
    Alternatives Considered
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Nithin Rao
    Operations Manager
    Read full review
    Miuros
    No answers on this topic
    Return on Investment
    Mitel Networks Corporation
    No answers on this topic
    Miuros
    No answers on this topic
    ScreenShots