mFax, from Documo, fax-enables any internet connected device. Its interface is designed to take the clunkiness out of fax and frees users from traditional fax machines, and is cross-browser ready and mobile friendly.
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OpenText RightFax
Score 8.0 out of 10
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Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.
Documo is very well suited for general tasks many law firms need to do. We have increased the efficiency of our record requests to various entities by using documo. It is best suited for documents that are not too large. When you get into multiple hundreds of pages the fax may be pending for hours before it is confirmed sent
We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems.
Every time I needed assistance, Documo's Support team has been available to help me and has fixed every issue I have had, which aren't that many. They are great to work with, easy to chat with, and very friendly and knowledgeable.
OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.
I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.
