Medallia Video vs. SurveySparrow

This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.

Incentivized

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.

Incentivized

• Automation
• Dashboard
• Customization

Incentivized

• Creates customized questions
• Multiple options for answering survey
• You can add your company's logo so that the survey seems more authentic

• The overall thematics of the platform can be changed to be a little better, but other than that, the platform is clean and friendly
• They only provide direct services to businesses they should also focus on end users as well.

Incentivized

• There are limits as far as features and design options, and it would be nice to have more customization options.
• The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
• Needs more template options for specific use cases.

Incentivized

User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.

The support team is just a call away and also provides email support.

• It's pricey, but so is losing a customer
• The AI feature could be a little more robust
• Training on its features would be a HUGE benefit.

Incentivized

• Very simple and intuitive interface.
• Easy to set-up and use - pays off quickly.

Incentivized