TrustRadius

Medallia Concierge vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Medallia Concierge
Score 10.0 out of 10
N/A
Medallia Concierge's intelligent messaging platform enables brands around the world to communicate with customers and employees at scale, through two-way text messaging and powerful workflow automations.N/A
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
Medallia ConciergeZendesk Sunshine Conversations
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Medallia ConciergeZendesk Sunshine Conversations
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Medallia ConciergeZendesk Sunshine Conversations
User Ratings
Medallia ConciergeZendesk Sunshine Conversations
Likelihood to Recommend
-
(0 ratings)
7.6
(0 ratings)
User Testimonials
Medallia ConciergeZendesk Sunshine Conversations
Likelihood to Recommend
No answers on this topic
Zendesk Sunshine Conversations (formerly Smooch) would be well suited for the companies who have mission critical conversations with their customers and need to be able to document and track everything for reporting purposes, such as a Help Desk, like we have in place. It wouldn't be suited for people who have to consistently go back to previously tracked tickets to re-open.
Verified User
Anonymous
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Pros
No answers on this topic
  • Creating support ticket
  • Distributing tickets among agents
  • Integration
Deepa Kumari | TrustRadius Reviewer
Deepa Kumari
Campaign Specialist
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Cons
No answers on this topic
  • Everything I found good, no improvement as of now
Mohammad Rashid Raza | TrustRadius Reviewer
Mohammad Rashid Raza
Technical Lead
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Alternatives Considered
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We were able to reduce our monthly license cost in nearly 50% which is key on emerging markets and being a startup with a reliable solution that integrates with most of our internal systems. Support and documentation in spanish was also a key factor in our case as we are based in Latam and not all of our developers and team members are fluent in english.
Verified User
Anonymous
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Return on Investment
No answers on this topic
  • Add another way of contacting our users
  • Add more detail to our tech support tickets
  • Offload some of the follow up requirements from the engineer to the coordinator
AH
Alejandro Huerta
COO (Chief Operations Officer)
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ScreenShots