Maxwell Health vs. WEX Benefits

Maxwell Health is easy to use and it provides a great way to manage all of the benefits offered by the company to the company as a whole. It answers many of the questions right there on the platform without the user having to contact any type of support. It saves time for the employee and makes them aware of what benefits they currently have.

Incentivized

If you are looking for a company that will be thorough in the substantiation process and will have the employee ready in the event they are audited, WEX is perfect. If you employees have a hard tolerating being asked multiple times to substantiate similar or same claims, this company is likely not for you.

Incentivized

• Maxwell Health does a very good job of providing employees the useful information they need to make an informed decision regarding their benefits. This includes pricing and benefit plan summaries.
• The form approval workflow allows employees to complete necessary forms from a location of their choice. This means that they can make more informed decisions in an environment that may includes other decision makers, reduces the need to bring sensitive personal information to the workplace, and can be done at a time that is convenient for their schedule.
• Maxwell Health provides a place to post information that employees may need from time to time. This includes information on benefits, instructional information for completing forms and an employee handbook.

Incentivized

• In my opinion, poor application of IRS rules
• In my experience, frequent denial of coverage to be later reversed
• In my experience, poor complain processing rules
• need PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards.

• It does not display all the details
• Could have more visible contact information
• The mobile platform is not as easy to use

Incentivized

• In my experience, WEX has an inability to connect with other entities on the supply chain (bswift, internal benefits department).
• Slow support request turnaround (3-5 business days).
• Makes FSA substantiation unnecessarily difficult.
• Even when there’s a single itemized receipt for all charges, every charge must be substantiated with a separate upload.
• Even though doing so would satisfy IRS guidelines, WEX won’t accept third party explanations of services as FSA substantiation.

Incentivized

In my opinion, horrific website with poor design and usability. I think the company frankly does not care.

We currently use Paylocity for our payroll and some HR needs. Maxwell Health and Paylocity work together to share information. There are some features in Paylocity that work better, such as new employee orientation forms. This is more for forms that directly tie into the employee's record that affects their paycheck. Paylocity does not provide a way for employees to access benefit information and make selections.

Incentivized

We never really had one place for all of our HSA, FSA and COBRA needs. We used multiple vendors and our employees a variety of vendors and banks they could set up their accounts with. WEX really help simplify and uniforms the whole process and help streamline all HSA, FSA and COBRA processes

Incentivized

• Reduced open enrollment processing time.
• Easy to reconcile invoices with reporting features.
• Vendor/carrier integration feature.

Incentivized

• WEX Health has made administration of FSA, HSA, and COBRA so much easier
• I feel confident that WEX Health is compliant, as a company, and that they keep us compliant
• We are always able to call and talk to a knowledgeable representative when we have questions

Incentivized